Office Support Assistant - Night Desk
UNT System Overview:
Welcome to the University of North Texas System, or UNT World as we like to call ourselves. UNT World includes the University of North Texas in Denton, the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. We are growing with the DFW region, enrolling a record 47,000+ students across our system and awarding nearly 12,000 degrees each year.Posting Title:
Office Support Assistant - Night DeskDepartment:
UNT-Residence Hall Operations-163803Job Location:
DentonFull Time/Part Time:
Salary Commensurate with ExperienceDepartment Summary:
The Department of Housing and Residence Life at the University of North Texas is a growing organization which serves nearly 6,700 students in 16 residence halls. Our department is organized into the following areas: housing operations, residence life, and financial administration. UNT Housing contributes to the mission of the university by promoting safe and inclusive living environments, fostering student connections and campus engagement, and providing diverse learning opportunities.Position Overview:
The Office Support Assistant serves the full time staff member at the front desk overnight, providing a welcoming, safe, and secure environment for residents of the community. This position reports crisis and maintenance issues to on-call staff while providing customer support and other administrative follow-up.Minimum Qualifications:
High school diploma.Knowledge, Skills and Abilities:
• Strong customer service skills.
• Knowledge of Microsoft Office.
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
• Ability to keep records, to assemble and organize data, and to prepare and submit reports in acceptable formats.
• Ability to conceptualize, plan and organize assignments and tasks.
• Ability to work on confidential tasks utilizing judgment, tact, and resourcefulness.
• Skill in developing and maintaining good working relationships.
• Knowledge of policies, practices, procedures and terminology of assigned function.
12:00 AM to 8:30 AMDriving University Vehicle:
This is a security sensitive positionEEO Statement:
The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.Classification Title:
Office Support AssistantPhysical Requirements:
Lifting up to 10 pounds, Sitting, Writing, Ability to communicateo:
Maintains a physical and active presence at the desk; Provides alert, timely, and attentive monitoring of security camera feeds and doorways; Interacts with students and staff.
Engages with residents and other customers that is inclusive and welcoming.
Provides consistent standard of customer service.
Maintains accurate inventory of all residence hall keys throughout the year.
Maintain and update roster records for emergency and administrative purposes.
Crisis and maintenance issues:
Responds appropriately to situations and crises and follows up with proper documentation, including facilities, maintenance, and student issues.
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