End User Computing Specialist II

Location
Main Campus (Gainesville, FL)
Posted
Jun 05, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Job no: 516937
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Systems/Technology, Veteran's Preference Eligible
Department:14200800 - IT-AT LEARNING SPACES SUPPORT

Classification Title:

End User Computer Specialist II

Job Description:

UF Information Technology (UFIT) is currently seeking an intermediate-level, End User Computing Specialist to join the Technical Support Services - Law team in Academic Technology, a unit within UFIT. This team provides IT services to the College of Law.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

Some key responsibilities and characteristics of this position are:

  • Providing high-level first and second tier technical support for instructors using classroom technology and audio-visual equipment support in all College of Law's classrooms
  • Responding to and resolve technical assistance from faculty, staff, and students.
  • Assisting in the development of completed system schematics, equipment lists, requisitions, physical room and equipment integrations plans to ensure the designed system will meet end users’ needs and campus standards.
About UF Information Technology

The UF Information Technology division is comprised of seven departments reporting to the Vice President & Chief Information Officer. The departments reporting directly to the VP & CIO are: Academic Technology, Research Computing, Infrastructure & Communication Technology, Enterprise Systems, Information Security Office, and the UFIT Business Center. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit: http://www.it.ufl.edu/vp-cio-office/strategic-plan/.

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serve a diverse global community. Plus, UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thoughts, background, and experience. Achieving a top-5 public university ranking means we make it a priority to employ and work with people with different backgrounds, cultures, abilities, and ethnicities to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution. We welcome applications from individuals who would bring additional dimensions to the university’s vision and mission.

UF Information Technology (UFIT) is currently seeking an intermediate-level, End User Computing Specialist to join the Technical Support Services - Law team in Academic Technology, a unit within UFIT. This team provides IT services to the College of Law.Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.Some key responsibilities and characteristics of this position are:Providing high-level first and second tier technical support for instructors using classroom technology and audio-visual equipment support in all College of Law's classrooms Responding to and resolve technical assistance from faculty, staff, and students.Assisting in the development of completed system schematics, equipment lists, requisitions, physical room and equipment integrations plans to ensure the designed system will meet end users’ needs and campus standards. About UF Information Technology The UF Information Technology division is comprised of seven departments reporting to the Vice President & Chief Information Officer. The departments reporting directly to the VP & CIO are: Academic Technology, Research Computing, Infrastructure & Communication Technology, Enterprise Systems, Information Security Office, and the UFIT Business Center. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit: http://www.it.ufl.edu/vp-cio-office/strategic-plan/.Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.About the University of Florida UF is one of the nation’s top universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serve a diverse global community. Plus, UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thoughts, background, and experience. Achieving a top-5 public university ranking means we make it a priority to employ and work with people with different backgrounds, cultures, abilities, and ethnicities to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution. We welcome applications from individuals who would bring additional dimensions to the university’s vision and mission.Expected Salary:

$18.63 - $21.56 per hour; commensurate based on education and experience.

Minimum Requirements:

Associate degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Associate degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.Preferred Qualifications:

The ideal candidate will possess the following education, experience, and skills:

EDUCATION & TRAINING

  • Bachelor’s degree in computer science, business administration, or a related field
  • EXPERIENCE

    • Expert knowledge in the Windows, Macintosh, mobile device operating systems and applications

    KNOWLEDGE

    • Awareness of current standards and trends in IT and emerging technology
    • Basic to intermediate understanding of Microsoft Active Directory environments
    • Understanding of Group Policy, DNS, DHCP, and Microsoft Exchange

    SKILLS

    • Demonstrate high levels of customer service delivery in an IT Desktop Support role
    • Outstanding communicator and possess excellent written and verbal communication skills; interpersonal skills; and the ability to work collegially and interact effectively with a diverse constituency
    • Excellent organizational skills and an ability to prioritize and complete simultaneous projects with minimal supervision
    • Accuracy and attention to detail

    ABILITIES

    • Work well in groups or independently
    • Communicate with vendors and manufacturers regarding product issues and needs
    • Work collaboratively and build strategic relationships with both internal and external clients
    • Think critically and creatively, have a high standard of integrity and be motivated to incorporate best practices into the organizational structure
    • Superior analytical and problem-solving abilities

    PHYSICAL QUALIFICATIONS

    • Ability to lift items weighing more than 50 pounds occasionally

    The ideal candidate will possess the following education, experience, and skills:EDUCATION & TRAININGBachelor’s degree in computer science, business administration, or a related fieldEXPERIENCEExpert knowledge in the Windows, Macintosh, mobile device operating systems and applicationsKNOWLEDGEAwareness of current standards and trends in IT and emerging technologyBasic to intermediate understanding of Microsoft Active Directory environmentsUnderstanding of Group Policy, DNS, DHCP, and Microsoft ExchangeSKILLSDemonstrate high levels of customer service delivery in an IT Desktop Support roleOutstanding communicator and possess excellent written and verbal communication skills; interpersonal skills; and the ability to work collegially and interact effectively with a diverse constituencyExcellent organizational skills and an ability to prioritize and complete simultaneous projects with minimal supervisionAccuracy and attention to detail ABILITIESWork well in groups or independentlyCommunicate with vendors and manufacturers regarding product issues and needsWork collaboratively and build strategic relationships with both internal and external clientsThink critically and creatively, have a high standard of integrity and be motivated to incorporate best practices into the organizational structureSuperior analytical and problem-solving abilities PHYSICAL QUALIFICATIONSAbility to lift items weighing more than 50 pounds occasionally Special Instructions to Applicants:

    Applicants are requested to submit with their application:

    • Cover Letter
    • Resume or CV
    • Professional References (Minimum of 3)

    Application must be submitted by 11:55 p.m. of the posting end date.

    This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

    Applicants are requested to submit with their application:Cover LetterResume or CVProfessional References (Minimum of 3)Application must be submitted by 11:55 p.m. of the posting end date.This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.Health Assessment Required:

    No

    Advertised: 03 Jun 2021 Eastern Daylight Time
    Applications close: 17 Jun 2021 Eastern Daylight Time

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