Help Desk/Infrastructure Support Specialist

Job description

Help Desk/Infrastructure Support Specialist

Clinton, NY
Open Date:
Jun 4, 2021

Hamilton College is re-inventing its help desk support services by directly integrating it into the infrastructure group.  This is a great opportunity to sharpen help desk skills and to work directly with the back end infrastructure group members and systems.

The position provide courteous and timely support to the Hamilton community covering a wide range of computing and infrastructure related technical issues. You will have designated shifts on the help desk providing professional support for patrons and assisting Help Desk student workers. When not serving a Help Desk shift, the position will be “embedded” in other infrastructure units providing second tier support and assisting in project workload.

Hamilton College's Library and Information Technology Services division is committed to creating an accessible, supportive environment and an educational experience that recognizes diversity and cultural competence as integral components of academic excellence. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area. Applicants are encouraged to share how their past and/or potential contributions to diversity, equity and inclusion will advance Hamilton College’s commitment to inclusive excellence.

Complete Job Description

Application Instructions:

Please submit cover letter, resume and contact information for three professional references.  Consideration of candidates will begin immediately and continue until the position is filled.

Preferred start date: August 2, 2021




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Job No:
Posted: 6/5/2021
Application Due: 8/4/2021
Work Type: Full Time