Information Technology Support Specialist

Location
Grand Forks, ND
Posted
Jun 05, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
Position Information: Description

This position will assist in supporting staff, faculty and students at UND School of Medicine & Health Sciences. As a member of the Information Resources team, this position will work one-on-one, either remotely or in-person to provide assistance with a wide range of technology and services.

Duties & Responsibilities
  • Assist with deployment of computer operating system images
  • Assist with transferring data and applications to updated computers
  • Assist with installation of software packages, patches, printers, and other objects
  • Install, configure and troubleshoot desktop operating systems, network drivers, protocols, and other clients
  • Assist with maintenance of public, classroom and conference room computers
  • Research and assure compatibility of new and existing equipment and software
  • Assist with support for video conferencing and digital displays
  • Troubleshoot issues to resolution
  • Consult, provide recommendations and assist with purchasing of software, computers, printers and other devices
  • Maintain current knowledge with Windows operating systems, Active Directory and O365.
  • Assist with providing security
  • Assist with training users, coworkers and student employees, including creation of training and documentation materials
  • Provide support to remote users, campuses and clinics
Required Competencies
  • Excellent interpersonal skills
  • Demonstrated excellence in customer service
  • Ability to communicate with non-technical and technical users
  • Ability to multi-task and meet deadlines
  • Demonstrated ability to work independently and be a team player
  • Experience working in a structured, process-driven environment
Minimum Requirements
  • Bachelor degree in Computer Science, Information Technology or related field
  • 2 years experience providing IT desktop setup, troubleshooting, and information technology support
  • Experience supporting Microsoft Office 365 setup and use
  • Experience with Windows desktop operating systems
  • Valid Driver's License
  • Successful completion of criminal history records check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

Preferred Qualifications
  • Experience working with Active Directory
  • Experience working with mobile devices
  • Experience with webinar and conferencing
  • Experience with Sharepoint setup and use
  • Experience with Mac operating systems
  • Experience with Qualtrics survey software
  • Experience presenting and training via webinar, classroom, one-on-one
  • Experience with OS X and iOS 
  • Experience with Linux 
Minimum Hiring Salary/Position Classification

$45,000/annual, Full time, Benefitted

Work Schedule/Start Date

Monday-Friday 8am-4:30pm/July 1, 2021. Occasional travel within North Dakota.

Benefits

Includes single or family health care coverage (premiums paid for by the university), basic life insurance, EAP, retirement plan, tuition waiver, annual and sick leave. Optional benefits available: supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

To Apply

For full consideration, all application materials must be fully submitted by 11:59PM on the closing date.

Additional Information

To find out why living and working in Greater Grand Forks is way cooler, check out Grand Forks is Cooler.

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process. This information will remain confidential and separate from your application.

Veteran’s Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.

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