MDC Information Center Advisor

Job description

Job Title: MDC Information Center Advisor
Location: Wolfson Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 1001383
Job Details

Job Family

STAFF- Support Non- Exempt (SNE)

Grade

12

Salary

$19.60- $24.51

Department

MDC Information Center

Reports To

Director

Closing Date

Open Until Filled

FLSA Status

Non- Exempt

First Review Date

June 10, 2021


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The MDC Information Center Advisor responds to telephone calls, e-mail inquiries, and live chats from current and prospective students and ensures follow-up communication. This position supports college campaigns and provides students with recommendations regarding academic advisement, career related topics, financial aid, registration, and resources.


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  • Provides academic advisement to new, current, transfer, transient, undecided, and reverse transfer students
  • Assists students with the selection of programs of study
  • Resolves student advisement and enrollment issues
  • Assists students with course scheduling and academic planning
  • Provides information regarding eligibility requirements
  • Participates in scheduled training activities and workshops
  • Provides information about graduation and verifies graduation eligibility
  • Provides admission assessment, registration and financial aid information
  • Participates in recruiting activities
  • Performs other duties as assigned

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  • Bachelor’s degree from a regionally accredited institution in a related field and three (3) years of related experience
  • All degrees must be from a regionally accredited institution
  • Knowledge and understanding of College organization, goals and objectives, and policies and procedures
  • Knowledge of academic advising principles and practices
  • Ability to work collaboratively in a team environment
  • Ability to interpret and apply college policies and procedures using professional judgment and common sense
  • Knowledge of Microsoft office software and student information systems
  • Ability to maintain a high level of poise and professionalism at all times
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
  • Outstanding customer service skills and ability to resolve problems in a calm, understanding and helpful manner
  • Ability to logically analyze problems and determine the appropriate action to be taken for resolution
  • Ability to read and comprehend simple instructions, correspondence, and memos
  • Ability to work a flexible schedule to include evening and weekend assignments
  • Ability to work effectively in a multi-ethnic and multi-cultural environment with students, faculty, and staff

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Bilingual Preferred (English/Spanish)


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The final candidate is to successfully complete a background screening and reference check process.


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Job No:
Posted: 6/5/2021
Application Due: 9/3/2021
Work Type: Full Time
Salary: