Administrative Supervisor, Financial Aid

Job description

Job Title: Administrative Supervisor, Financial Aid
Location: West Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 1001381
Job Details

Job Family

STAFF - Support Non-Exempt (SNE)




$17.28 - $21.60


Financial Aid

Reports To

Director of Financial Aid

Closing Date

Open Until Filled

FLSA Status


First Review Date

June 11, 2021

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This position plans, assigns and supervises a moderate to large size clerical staff and performs responsible clerical duties for a major administrative department. Complex supervisory work involving advanced support to the administration in the delivery of financial aid services.

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  • Supervises, guides, and trains full and part-time personnel, as well as student assistants, in the delivery of Financial Aid Services
  • Serves as Office Manager
  • Assists students and public in complex interpretation and explanation of college policy, procedures, state and federal rules
  • Supervises communications with students, faculty, staff and outside agencies, to include inquiries and customer service complaints
  • Meets with students, customers, or co-workers experiencing problems; works towards problem solving and customer satisfaction
  • Investigates and resolves student’s inquiries and complaints regarding the financial aid process
  • Maintains attendance and payroll records for employees
  • Assists with the management of the budget and the purchasing of office supplies
  • Assists in the preparation of training material and coordination of campus financial aid related events
  • Supervises record keeping procedure and processes including but not limited the electronic storage system and archived documents as required by Federal Regulations
  • Performs other duties as assigned

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  • Associates of Arts degree in related field from regionally accredited institution and five (5) years of experience in responsible related clerical work including supervisory experience; or equivalent combination of experience and education
  • Knowledge and understanding of College organization, goals and objectives, and policies and procedures
  • Knowledge of the principles of office management, practices, procedures, equipment and operational requirements of the department
  • Proficiency in Microsoft Office applications and excellent computer skills
  • Knowledge of business English, spelling, accounting, record keeping and organizational responsibilities
  • Possess excellent communication and customer service skills
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Ability to plan, assign and supervise the work of subordinates
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to work with mathematical concepts such as probability and statistical inference, and apply concepts such as fractions, percentages, ratios, and proportions to practical situations
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Ability to carry out supervisory responsibilities in accordance with the College’s policies and applicable laws, including: interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Ability to work a flexible schedule to include evening and weekend assignments
  • Ability to work in a multi-ethnic and multi-cultural environment with students, faculty, staff and user communities of diverse backgrounds and skill levels

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The final candidate is to successfully complete a background screening and reference check process.

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Job No:
Posted: 6/5/2021
Application Due: 9/3/2021
Work Type: Full Time