Box Office and Marketing Manager

Location
Oklahoma City, OK
Posted
Jun 05, 2021
Employment Type
Full Time
Institution Type
Community College
Posting Number:

Staff_0402746

Classification Title:

Professional

Working Title:

Box Office and Marketing Manager

Datatel Position ID:

GLED5BOXOFMG1A

Annual Hours:

2080 Hours Annually

Placement Range:

$35,600 - $45,600

Position Type:

Regular

Job Category:

Exempt (Professional)

General Description:

The Box Office and Marketing Manager manages Box Office operations and Marketing workflows for the OCCC Office of Cultural Programs. This position manages all subscription sales, single event sales, group ticket sales, ticketing operations, box office operations, and patron service issues, and manages other tasks associated with event marketing and promotion, with support from the OCCC Office of Marketing and Public Relations. This position is expected to proactively work to increase both single ticket sales and group sales as well as increase community awareness of the OCCC VPAC facility. The ideal candidate must have sales and business development experience, excellent customer service skills, staff management, accounting skills, be able to negotiate Box Office contracts, be detail oriented, be able to recruit and supervise a student employee workforce and possess the ability to coordinate the completion of multiple tasks or projects within established deadlines. The position requires occasional evening and weekend work including working all ticketed performances and events.

Reports To:

Director of Cultural Programs

What position(s) reports to this position?:

Student Employee Box Office Cashiers

Minimum Education/Experience:

Bachelor’s Degree.

One year of sales experience in any field.

Business Development Experience.

Three years of experience managing performing arts organization or event box office, or similar operation, that includes administration of subscription series and the training and supervision of box office staff.

Required Knowledge, Skills & Abilities:

Demonstrated skills in financial management, with the ability to accurately balance accounts daily.
Working knowledge of Box Office ticketing systems, from event set-up to sales.
Excellent verbal and written communication skills.
Careful attention to detail
Highly organized
In-depth understanding of box office operations and their role within a performing arts facility.
Demonstrated ability to work within a team.
Enthusiasm, desire, and talent for working with the public.
Proficiency with Microsoft Office and box office software.
Manager level skills in customer service, conflict resolution, motivation, and accountability enforcement.
The ability to work effectively under pressure in a changing and deadline oriented environment.
The ability to effectively train box office staff on ticketing software, procedures, and culture.

Physical Demands/Working Conditions:

Strength enough to lift, push, pull or carry objects weighting up to 25 pounds.

Flexibility enough to bend, twist, and reach out when performing tasks.

Speech and hearing enough to communicate in person and by telephone.

Manual dexterity enough to operate keyboards and manipulate machine controls

Work is performed in an office environment.

Visual ability to read small print accurately in print, computer screens and hand-held devices.

Near vision enough to read and draft documents such as written communications, forms, reports, etc.

Preferred Qualifications:

Bachelor Degree in management, or performing arts-related field.

Experience with AudienceView Campus (formerly Universitytickets.com) system.

Customer service and/or performing arts management experience.

Higher Education experience

Spanish language skills

Required Training:

None

Work Hours:

This is a full-time, exempt position; generally Monday-Friday, 8:00 AM – 5:00 PM, however, includes evening/weekend hours to support scheduled box office ticketed events.

Department:

Cultural Programs

Job Open Date:

06/02/2021

Open Until Filled:

Yes

HR Contact:

Idalia Botello

Special Instructions to Applicants:

Please provide a one-page writing sample/press release promoting a performing arts event and attach in the ‘Other Documents’ section.

Applicants are to thoroughly complete the online application and attach the following required documents: cover letter, resume, transcript conferring required degree, and writing sample.

Applicants who do not attach the required documents will not be considered for the position.

For application assistance, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Job Duties (Position Specific):

(The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

Job Duties (Duties Assignment Statement):

BOX OFFICE
Provide superior box office customer service by phone, in person, and in fulfilling online sales.
Develop knowledge of and positive and personal relationship with Cultural Programs constituents.
Manage Box Office operations to meet established annual revenue goals by applying business development and sales experience to ticket sales.
Proactively work to increase both single ticket sales and group sales as well as increase community awareness of the OCCC VPAC facility.
Plan, order, distribute and account for all ticket sales.
Modify, maintain and update subscriber/season ticket and potential subscriber databases.
Negotiate Box Office agreements with outside promoters and prepare contracts for authorized signatures.
Provide leadership in the development and communication of new ticketing policies, as needed, and maintain documents of all box office policies.
Manage day-to-day operations of ticketing and subscription sales and other patron transactions.
Oversee ticket inventory, up-sell appropriate packages, services, and events.
Generate accurate daily financial reports and seating records.
Build and maintain performances and patron accounts on ticketing systems.
Manage special ticketing needs as well as discounts and promotions.
Ensure the fulfillment of house seats, complimentary tickets, and trade requests.
Maintain ticketing processes to maximize efficiency and ensure accounting compliance and accountability.
Work with venue staff to manage the setup and sales of all tickets and subscriptions at all concerts and events, including will-call ticket pick up, and resolution of any or ticketing issues.
Work with outside promoters from box office contract to settlement.
Collect and maintain patron data and lists for effective communication and relationship development.
Train and schedule box office staff.
Use customer service skills, diplomacy, and good judgment to resolve any escalated customer service issues such as counterfeit tickets, refund, reprints, etc. Produce sales and Box Office settlement reports as requested.
Work with Director and Finance staff to develop and ensure accurate accounting procedures for ticket sales and box office activities.
Oversee box office cash handling procedures.
Generate box office settlements and reports.
Administer and control cash flow from door sales, phone, web, and mail order sales.
Ensure compliance with system controls and cash handling procedures.
Provide financial data for grant final reports.
Collect and analyze box office data.
Other duties as assigned.

MARKETING
Interface with the Marketing & Public Relations department to: develop and implement strategies to market all Cultural Programs’ produced events to maximize ticket sales and ensure timely generation, distribution, and publishing of marketing assets; write and proof marketing copy for press releases, articles, etc.; coordinate all press inquiries; and produce marketing materials for digital, print, tv, radio and direct mail.
Promote OCCC ticketed events to the patron database and through the college website, social media portals, community event calendars, and event websites.
Monitor marketing workflows to ensure the delivery of scheduled marketing initiatives.
Provide helpful information, including suggestions for events, parking options, driving directions, restaurant recommendations, and access for all patrons, and any other patron services.
Market sell and coordinate program ad sales and event sponsorships to sponsor all Cultural Programs’ produced events, coordinating efforts with the OCCC Development Office to prevent overlap of sponsorships or duplication of work.
Other duties as assigned.

Job Duties (Safety / Policy & Procedures):

Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation and shelter in place drills and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

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