Library Coordinator, Senior

Job description

Job Title: Library Coordinator, Senior
Location: Cline Library
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605454
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Special Information

Only complete applications will be considered. Applications must include: (1) a resume; (2) a cover letter outlining interest in the position and how past experiences match the job requirements; and (3) names and contact information for three professional references.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description

The Library Coordinator, Senior for Electronic Resources plays a key role in ensuring that NAU students, faculty, and researchers can easily access the electronic journals, electronic books, and other online content they need to be successful. This position is the point person for triaging any reported problems with access, as well as harvesting and managing data and preparing reports to support assessment of electronic resources. In addition, this position maintains data that is critical for library decision-making.

Specific duties include:

  • Load, maintain, and troubleshoot holdings information for electronic journals, electronic books, and other electronic content in the Ex Libris Alma library services platform so holdings information in Ex Libris Primo is accurate and users can access electronic materials easily.
  • Serve as point person for monitoring and triaging tickets related to library collections. Communicate with users, vendors, and library staff throughout troubleshooting process, using LibAnswers, email, and phone.
  • Enter and maintain purchase order lines and invoice information in Alma to ensure complete, accurate records of costs and payments for electronic resources and serials.
  • Research and resolve issues related to invoices and payments for electronic resources and serials.
  • Collaborate with library and other university staff as needed to automate job processes and improve efficiency and effectiveness.
  • Contribute to the harvesting and management of data that supports assessment of electronic resources and reporting of statistics.
  • Actively participate in achieving organizational priorities. Contribute positively to unit and library-wide planning and initiatives.
  • May supervise student or temporary employee work related to electronic resources.

Minimum Qualifications
  • Bachelor's degree
  • Three years of relevant experience

Preferred Qualifications
  • Proficiency with Microsoft Excel
  • Experience with budget reporting
  • Experience with LibAnswers and/or ticketing systems for technology troubleshooting
  • Skill with library technologies such as databases and/or integrated library systems
  • Knowledge of library principles, practices, and terminology

Knowledge, Skills, & Abilities
  • Knowledge of customer service standards and procedures
  • Skill in planning, analyzing, and coordinating activities and establishing priorities
  • Skill in developing and maintaining good working relationships
  • Skill in developing and implementing new strategies and re-engineering operations and procedures
  • Ability to foster a cooperative work environment
  • Ability to communicate effectively
  • Ability to solve more complex problems within area of expertise
  • Ability to create, compose, and edit complex written material
  • Ability to balance competing priorities
  • Ability to promote a diverse, inclusive environment

Background Information

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

The budgeted salary range is $47,634 - $51,634.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU.

NAU is a tobacco and smoke-free campus.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

Open until further notice.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No:
Posted: 6/4/2021
Application Due: 9/20/2021
Work Type: Full Time