Technical Training Analyst, Sr

Job description

Job Title: Technical Training Analyst, Sr
Location: Education Technology Consortm
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605458
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Special Information

***This position is open to current regular, benefit-eligible ITS employees ONLY. (Temporary employees, student workers, variable-hour benefit-eligible employees, and other non-regular employees are not eligible to apply).***

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description

The Education Technology Consortium provides software support and technical services to school districts and charter schools (K-12) around the state of Arizona. This position specifically provides training and support for the student information systems used in ETC member schools to handle student demographics, attendance, grading, scheduling, required state and federal reporting, teacher gradebooks, and assessments.

Under general supervision, this position will:

  • Provide technical software support and training to schools throughout Arizona. Supported systems are the Edupoint Synergy product suite including the base product, teacher grade book, assessments, MTSS, online registration and mobile applications. Additionally, the department utilizes and maintains internally developed systems.
  • Support users with all areas of the software, including enrollment, scheduling, attendance, grading, grade books, course history, test tracking, security and state reporting.
  • Troubleshoot issues and identify areas where training or software changes are needed to assist clients with time saving and/or better utilization of the software.
  • Develop training and documentation materials. Provide onsite or web-based training for users on systems. Requires teaching and training experience.
  • Extract data from systems for analysis and reporting. Strong data management skill, particularly with Excel, is required to ensure data integrity.
  • In addition to user support, the position shares responsibility for testing software releases, new installations, maintenance and cyclical processes including new year setup, rollovers, grading processes, etc.
  • Work with vendors to develop solutions and creative workarounds to software bugs. On behalf of the user, prepare enhancement requests and bug reports. Track progress with vendor once submitted.
  • Demonstrate advanced knowledge in a minimum of five key areas of the software. Keep up-to-date with changes in key areas and provide support and training to other internal staff. Communicate changes and new functionality via monthly client communications.
  • On-call duties may be required for this position.

Minimum Qualifications
  • Bachelor’s degree in computer science or related field; AND
  • 3-5 years of relevant experience; OR
  • A combination of related education, experience, and training.

Preferred Qualifications
  • Experience with Synergy or another database management system.
  • Excellent skill with Excel and experience with data analysis and data management.
  • Classroom teaching or professional training experience.
  • Experience with Arizona state reporting through a K12 student information system.

Knowledge, Skills, & Abilities
  • Advanced knowledge of current adult learning theory and instructional design.
  • Excellent telephone and personal communication skills.
  • Ability to provide quality service to meet customer expectations and maintain internal and external customer relations.
  • Ability to work with clients of varied cultural backgrounds.
  • Customer service experience.
  • Teaching or training experience.
  • Graphic design, multimedia design, layout, and publishing tool skills.
  • Comfortable with MS Word and proficient with MS Excel.
  • Understanding of relational databases and complex data structures.
  • Promotes a diverse, inclusive environment.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU.

NAU is a tobacco and smoke-free campus.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

June 7, 2021 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No:
Posted: 6/4/2021
Application Due: 6/11/2021
Work Type: Full Time