FRONT DESK SUPERVISOR
FRONT DESK SUPERVISORDepartment:
PSO-Cont Ed-Aux Oper-HotelAbout the University of Georgia:
The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.About the College/Unit/Department:
The University of Georgia Center for Continuing Education & Hotel is hiring motivated, dependable, and team-orientated individuals for jobs that advance UGA’s mission of Public Service and Outreach. The Georgia Center, located on campus across from Stegeman Coliseum, is the campus hub for the development and administration of non-credit professional and continuing education courses as well as home of the only on-campus hotel.College/Unit/Department website:
Benefits EligibleFull/Part time:
Full TimeAdditional Schedule Information:
Five-day work week; can be any days Sunday through Saturday with varying shifts 7 AM – 3 PM, 3 PM – 11 PM, or 11 PM – 7 AMAdvertised Salary:
$27,000 - $31,000; commensurate with experiencePosting Date:
06/03/2021Open until filled:
YesProposed Starting Date:
07/01/2021Special Instructions to Applicants:
FLSA: Non-exemptLocation of Vacancy:
Athens AreaEEO Policy Statement:
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).Classification Title:
Service/Maintenance SupervisorJob Family:
Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.Position Summary:
•Serve as Manager on Duty.
•Supervise front office employees to ensure efficient and high-quality guest experience.
•Support team members in handling guest requests and complaints in order to achieve a positive outcome.
•Communicate with team members, so that employees on duty are fully aware of relevant matters related
to guests and/or other departments.
•Perform bucket checks, income auditing, and monitor room inventories.
•Understand all hotel room categories, room rates, packages, promotions, and other product knowledge
necessary to perform daily duties and help maximize revenue opportunities.
•Monitor guest billing arrangements.
•Knowledge of hotel’s fire, health, and safety regulations and, when needed, act in accordance with
these policies and procedures.
•Assist Front Office Manager and Front Office Assistant Manager.
•Attend meetings and training sessions as needed.
•Build strong relationships and cooperate with other hotel departments.
Outstanding customer service skills, professional communication skills, computer skills, detail oriented, time management and organizational skills.Physical Demands:
Stand for long periods of time while continuously working with/on computer.Is driving a responsibility of this position?:
NoIs this a Position of Trust?:
YesDoes this position have operation, access, or control of financial resources?:
YesDoes this position require a P-Card? :
NoIs having a P-Card an essential function of this position? :
NoDoes this position have direct interaction or care of children under the age of 18 or direct patient care?:
NoDoes this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):
NoCredit and P-Card policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.Duties/Responsibilities:
Supervising shift work and acting as “Manager on Duty” as needed.Percentage of time:
Administrative work which includes auditing shift work, assisting the department manager with scheduling, ordering supplies and other administrative duties as assigned.Percentage of time:
Attend departmental meetings and mandatory trainings.Percentage of time: