Lobo Liaison and Director, Office of Student Assistance
Lobo Liaison and Director, Office of Student AssistanceLocation:
Office of the PresidentPosting Date:
A Master’s degree in social work or similar field which prioritizes the assistance of individuals in distress.
Over 10 years of experience in the field of social work or positions involving day-to-day contact with individuals in need of assistance. A minimum of five years experience working for an elected official at any governmental level handling and supervising constituent casework and building relationships among other offices and entities.
The individual must be a strong leader, mentor, relationship builder, and reliable colleague with the ability to master details and nuances of university rules, policies, and procedures and to articulate them to others in an easy-to-understand fashion.
Strong interpersonal skills and ability to work with diverse individuals, including individuals under pressure or stress; strong writing, organizational, and administrative skills including experience with multi-tasking, prioritizing, and assisting others in difficult situations.Primary Responsibilities:
The Lobo Liaison and Director of the Office of Student Assistance’s role is to help students navigate the rules, regulations, policies, procedures, and processes in place at the university and serve as a central location where students can seek assistance in resolving any current and ongoing complaint, concern, or dispute with university staff, faculty, or administration. The Lobo Liaison and Director of the Office of Student Assistance will listen to the complaints and concerns of students, communicate as warranted with university departments to address a student’s concern or complaint, and endeavor to ensure that the university maintains a “student-centric” philosophy of serving students and their needs. The Lobo Liaison and Director of the Office of Student Assistance will communicate fair and accurate information in a confidential manner to the extent allowed by law.
The role of the Lobo Liaison and Director of the Office of Student Assistance is not to supplant, replace, or enlarge existing university processes. On the contrary, the role is to communicate and explain relevant university processes and, as necessary, communicate with university departments and personnel in an effort to resolve a student’s complaint or concern.
The Lobo Liaison and Director of the Office of Student Assistance will not handle or be responsible for any Title IX matter and will not serve as a student adviser for purposes of a Title IX proceeding, but shall, in the event of complaints regarding Title IX, ensure that all information at his or her disposal is provided to the Title IX coordinator.
In the long term, it is possible that the mission of the office will be broadened to include services for university faculty and staff as well.
A successful candidate for this position must have awareness and sensitivity to cultural, ethnic, and religious diversity.
The Lobo Liaison and Director of the Office of Student Assistance shall regularly report to the University President through the Chief of Staff. In essence, the Lobo Liaison and Director of the Office of Student Assistance will serve as a “constituent caseworker” and provide information to students seeking assistance. The office shall be a one-stop shop for students seeking assistance with any aspect of their interaction with the University. In the event of Title IX complaints, the Lobo Liaison and Director of the Office of Student Assistance Student will comply fully with TSUS Sexual Misconduct Policy and also insure that all information at his or her disposal is provided to the Title IX coordinator.
In addition, as the Lobo Liaison and Director of the Office of Student Assistance assists students in handling questions or concerns about university practices, process or policy, he or she will maintain data on the numbers and types of complaints and highlight for the administration those rules or processes which are found by students to be particularly problematic or bureaucratic. The Lobo Liaison and Director of the Office of Student Assistance shall make recommendations to the University President regarding any rules, regulations, policies, and processes in place at the university that students have described as impractical, outdated, or inefficient and which should be reviewed and/or reassessed.
The Lobo Liaison and Director of the Office of Student Assistance shall not have the authority to create or change university policy, but must accurately interpret, explain, and apply it. At least three times per year at the end of the fall, spring, and summer semesters, this office is expected to make recommendations to the University regarding changes in either policy, practice or process.
The Lobo Liaison and Director of the Office of Student Assistance will be available to serve students on the Alpine campus as well as the Rio Grande College campuses in Uvalde, Del Rio, and Eagle Pass.
The Lobo Liaison and Director of the Office of Student Assistance will answer questions and provide information and assistance to students in a timely and efficient manner which will help students succeed and ensure that the University builds and maintains a culture where students come first and where students know and feel that the University’s mission revolves around them. Building and maintaining a student-centric culture is critical to improving student retention on all four Sul Ross State University campuses.
The Lobo Liaison and Director of the Office of Student Assistance will serve as the central location where students can ask questions, make suggestions, or lodge complaints about any aspect of university life and seek assistance in handling any question or concern about university polices and procedures. With permission from the student, the Lobo Liaison and Director of the Office of Student Assistance shall make the appropriate inquiries and work to see that a student’s concerns are addressed, if not resolved.
Because this is a new position at Sul Ross, the Lobo Liaison and Director of the Office of Student Assistance shall also be responsible for creating, seeking approval of, and publishing the office’s own policies and procedures which safeguard the privacy rights of all individuals seeking assistance to the extent allowed by law. The Lobo Liaison and Director of the Office of Student Assistance will maintain data regarding the numbers and types of complaints and the rules, policies, or processes involved. The Lobo Liaison and Director of the Office of Student Assistance will report regularly to the University President regarding any policies found to be outdated, problematic, inefficient, or overly bureaucratic.
The Lobo Liaison and Director of the Office of Student Assistance shall be available to students on all four Sul Ross State University campuses. Attend various meetings as a representative of Sul Ross State University.
Eight hour work day, forty hours per week with some early or late hours weekly depending on workload. Attendance at various university and community activities. Exempt from overtime provisions. Weekend meetings as needed, regular attendance at university activities at night and on weekends. Position is Security Sensitive.
Any qualifications to be considered in lieu of stated minimums require the prior approval of the Human Resources Director.Other Information:
Texas Law requires a 60 day waiting period before new state employees are eligible to enroll in health insurance.
EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary. Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, assists or participates in an investigative proceeding or hearing.
Sul Ross State University is a public, comprehensive, Master’s degree granting, multi-campus university, providing on-site and distance education in the Big Bend area and the Middle Rio Grande/Winter Garden region of Texas. Reflecting the vast area of Texas that is served by a single university, in 2018 Sul Ross adopted new measures to bring four campuses closer together under a “One University – Four Campuses” concept. The university is now branded according to its four individual campuses:
Sul Ross State University – Alpine
Sul Ross State University – Del Rio
Sul Ross State University – Eagle Pass
and Sul Ross State University – Uvalde
The University invites applications from a diverse pool of applicants for the position of Lobo Liaison and Director of the Office of Student Assistance. This individual will play a key role on campus by serving as a central location where students, faculty, and staff can share their concerns and seek information or assistance. The Lobo Liaison and Director of the Office of Student Assistance university will be expected to play a central role in improving the retention of university students as well as to assist in improving the morale of the entire campus community.
The Sul Ross campus in Alpine is unique in that it is located in the Big Bend region of Texas and is located not far from an international border, three state parks and two national parks as well as several wildlife areas. While landscape of Far West Texas provides for multiple unique opportunities for recreation and learning in a region far different from most other universities, it is important to note that the main campus in Alpine is located over 200 miles from the three additional campuses in Uvalde, Del Rio, and Eagle Pass.
The university is designated a Hispanic Serving Institution (HSI), with approximately 75% of its students of Hispanic origin. The university’s communities are proud of their bi-national and bi-cultural environment and of the access and affordability they provide to underrepresented populations and first-generation students of all ages. The university enrolls approximately 3,000 students; 2,000 at the Alpine campus and 1,000 at the Del Rio, Eagle Pass and Uvalde campuses. The Del Rio, Eagle Pass, and Uvalde campuses are currently organized collectively as the Rio Grande College (RGC).
The Lobo Liaison and Director of the Office of Student Assistance will report directly to the University President through the Chief of Staff. As this is a new position, the Lobo Liaison and Director of the Office of Student Assistance will be responsible for establishing the strategic vision of the office, the development of campus-wide programs and activities highlighting the functions and role of the office, the development of policies and processes governing the office, and the gradual review and assessment of current practices, processes, and policies as they apply to both students and employees.
A successful candidate must have a minimum of a Master’s degree in social work or a related field and over 15 years experience in social work, counseling, or similar fields. Prior experience working for an elected official at any level of government and handling constituents, constituent casework and relationships is required. The University seeks candidates with experiences with a myriad of ethnicities and cultures, a wide-range of problem-solving skills, and a person who is self-disciplined, student-centered, and committed to serving a distinct and diverse population of students.
The University especially welcomes candidates who are bilingual (English and Spanish), women, persons of color, and who will fit well with the bi-national culture and heritage of the university’s multiple service areas.
The geographic distance (up to 275 miles) between the Alpine and Rio Grande campuses necessitates the successful applicant have both the energy and capacity to drive occasionally between campuses as well as the ability to use advise and assist individuals online as well. Additional highly valued qualifications are listed below.
More information is available regarding Sul Ross State University and position openings See http://www.sulross.edu our website.