Center Student Services Specialist (Hanford)

Job description

General Description

Under the direction of the Provost and in cooperation with the Dean, Student Services, the Center Student Services Specialist will perform a variety of student services by providing enrollment, academic, and career information to pre-college and college students.

The individual in this position will be responsible for providing information to students, prospective students and the public thus the incumbent must be knowledgeable of all academics programs in the respective Center as well as all areas of student services and student support services to include, but not limited to:

  • Admissions & Records Services
  • Counseling Center
  • Outreach
  • Financial Aid Services
  • Student Success
  • Student Financial Services
  • Student Activity & Affairs
  • Veteran’s Services
  • Health Center
  • Testing Services
  • Career/Transfer Services
  • Access and Ability Services
  • EOP&S/CARE Services
  • Cashiering
  • Bookstore
  • Health Center
  • LRC and Tutorial Services
  • This is a full-time positon. The work schedule is 7:45 a.m. – 4:45 p.m. Monday – Friday. Initial salary placement for this positon will be $48,816.

    College of the Sequoias Community College District serves a diverse community of learners and is a designated Hispanic Serving Institution. COS provides a wide range of opportunities in transfer, general education, career and technical programs for our students. We are dedicated to recruiting employees who are committed to helping a diverse population of students achieve their educational goals. We seek candidates who exhibit an understanding and commitment to the community college mission, and who have a passion for student success.

    Job Duties

    Job duties of the Center Student Services Specialist include:

    Serve as first contact in person or over the phone for the public including prospective students, community members, and current students. Provide relevant information for general college preparation, admissions and records, financial aid, EOPS, AAC, and other student activity and student support services of the college. Explain the process for applying to colleges, seeking financial aid and accessing other services. Assist students in the college enrollment process. Direct students to appropriate campus support services. Understand the registration process and make appropriate referrals for student support, study assistance and registration.Assist students in accessing various personal records and resources via the website; Print unofficial transcripts. Perform Admission and Records duties for the Center and District such as processing of A&R forms, admission applications, AB540 forms, and/or uploading documents into BDMS as assigned.Serve as liaison for students and faculty in processing paperwork for student services including but not limited to admission, registration and records, utilizing District processes and software. Provide support for Student Activity and Affairs activities of the Center including but not limited to distribution of student ID’s and related services. Manage counseling appointments with appropriate District software and perform related counseling support such as checking-in appointments, calling students with appointments, receiving documents, assisting students in processes such as lifting holds, and working with others to ensure District processes are compatible for all campuses. Administer student assessment and testing utilizing District processes or software and interpret results, as directed, for appropriate course placement. Perform support for AAC functions at the Center, as assigned, to include administering tests to individuals and groups of students in a wide variety of academic subject areas. Answer questions and provide information regarding all offered tests. Make appropriate service/resource referrals to AAC. Assist in outreach functions as assigned including interaction with high school personnel, students and parents as well as conducting presentations/tours on the college or HS campus.Assist in the development and implementation of special activities to promote COS services (financial aid, registration, admissions, etc.) to internal and external groups. Participate with others, including other programs, in activities such as career fairs and college visitations. Assist with planning and coordinating special events such as guest speakers, field trips, workshops, registration events and college orientations programs. Operate District software and databases necessary to organize and analyze data, generate reports, including but not limited to admission, registration, counseling, assessment, testing, orientation, student support services. Coordinate with Financial Aid to answer questions and provide financial aid assistance. Assist students in completing FAFSA Form and explaining financial aid policies and procedures and federal rules and regulations. Serve as cashier for the Center, including but not limited to sale and distribution of parking permits, testing packets, etc. and/or collection of fees or deposits (Academy rentals, horse boarding, etc). Assist with Center general student support services including but not limited to bookstore pick-up and returns, monitoring of drop boxes, opening/closing doors, accepting deliveries, posting electronic or paper signs. Assist with creation, delivery and evaluation of internal Center procedures. Train; provide work direction and process timesheets for student workers (tutors, work-study, etc.) Utilize the District’s integrated software in performing the required duties of the position. Serve on committees and special projects/assignments and perform duties as required. Perform related duties as assigned.Qualifications

    Minimum Qualifications (Education & Experience):

    Any combination equivalent to:

    • Graduation from high school supplemented by college-level course work in business or related field and
    • Two years of progressively responsible experience in a student services area.
    Knowledge and Abilities:
    The hiring committee is seeking evidence of the following:

    Knowledge of:

  • Student Services programs
  • Academic Programs
  • Oral and written communications skills
  • Record-keeping techniques
  • College admission procedures
  • Interpersonal skills using tact, patience and courtesy
  • Correct English usage, grammar, spelling, punctuation and vocabulary
  • Word processing, presentation and spreadsheet software
  • Telephone techniques and etiquette
  • Ability to:

  • To communicate effectively with people from diverse backgrounds
  • Demonstrate courtesy and tact in dealing with numerous members of the professional and academic communities
  • Communicate effectively both orally and in writing
  • Provide support for a variety of services and activities to assist students their academic achievement and personal growth
  • Maintain records and prepare reports
  • Establish and maintain cooperative and effective working relationships with others.
  • Operate a computer and assigned software
  • Working Conditions:

    Environment

  • Indoor/Outdoor environment
  • Extensive contact with students/staff/public
  • Weekend/Evening hours as needed
  • Physical Abilities

  • Ability to read documents
  • Ability to sit and stand for extended periods of time
  • Ability to lift moderately heavy objects
  • Ability to operate computer and office equipment
  • Application Procedure

    To be considered applicants must submit ALL of the following required material before or by the filing deadline:

  • An online job application.
  • Letter of interest, which addresses how the applicant’s experience and/or education enables him/her to be able to perform the job duties.
  • Official Transcripts
  • Resume
  • For questions regarding this recruitment, please contact Linda Reis at (559) 730-3867 or [email protected].




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    Job No:
    Posted: 6/4/2021
    Application Due: 6/17/2021
    Work Type: Full Time
    Salary: