Student Services Manager

Job description

Student Services Manager🔍School of Engineering, Stanford, California, United States📁Student Services📅Jun 03, 2021 Post Date📅89851 Requisition #The School of Engineering

Stanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business and beyond. Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world's most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques, and systems.

Computational mathematics is at the heart of many engineering and science disciplines and has grown into a strong and exciting interdisciplinary field. In ICME, we conduct groundbreaking research, provide consulting, and teach over 60 courses in computational mathematics and scientific computing at both the undergraduate and graduate level.

ICME seeks a Student Services Manager to provide exceptional and personalized support to faculty, students, and staff in all aspects of student services. Reporting to the Director of Finance and Operations, you will perform a variety of duties including providing advice and guidance to students on a range of issues, overseeing and managing the graduate application and admissions processes, and managing the Student Services Officer 1 position.

If you enjoy providing top-quality service to others…if you value opportunities for lifelong learning… if you love having a wide variety of daily responsibilities—then this position may be the right fit for you!

Your responsibilities include*:

  • Oversee and administer comprehensive student services for the ICME graduate population by analyzing data, maintaining student records, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.
  • Serve as the primary point of contact on all degree-related matters for students who are enrolled in or interested in the program, ensuring that key information and requirements are clearly communicated and addressing questions as needed.
  • Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions to apply for graduation.
  • Interpret university, school and program policies to determine appropriate course of action for students on nuanced issues of eligibility, enrollment and program requirements.
  • Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units.
  • Supervise and manage the Student Services Officer 1 position. Responsible for the hiring and retaining of the position, career coaching, personal development and accountable for the employee's performance. Ensure work completion within schedule and constraints.
  • Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students on sensitive and confidential issues.
  • Oversee, analyze and implement financial processes and development of budgets related to student funding and financial aid.
  • Apprise students of research, fellowship and scholarship opportunities.
  • Develop and implement plans for outreach efforts, develop and maintain external community and university liaison, represent the institute and university at meetings and events.
  • Oversee and manage student recruitment and selection as part of the admissions process. Serve as a resource for prospective students by answering inquiries about the application process, review and assemble materials, and provide organizational support to the Faculty Admissions Committee.
  • Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
  • Oversee the planning and execution of student events, such as Admit Weekend, New Student Orientation, Commencement and student social and career events.
  • Identify and evaluate data needs, manage the implementation and development of new technology.
  • Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.

* - Other duties may also be assigned or responsibilities may change and expand based on business needs

To be successful in this position, you will bring:

Education & Experience:

  • A Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience

Knowledge, Skills and Abilities:

  • An interest in supporting the mission and values of Stanford University within a highly collaborative team
  • The ability to take initiative and manage priorities, with variable planning time, in an environment characterized by service-oriented flexibility
  • Strong written and verbal communication skills
  • Creativity and flexibility in solving problems
  • The ability to follow through on commitments, multitask, and keep track of details
  • Strong interpersonal and customer service skills
  • The ability to handle sensitive matters with professionalism, tact, and discretion
  • Skills using computers, software programs, and other administrative systems

In addition, preferred requirements include:

  • Experience managing complex workflows
  • Work experience in higher education, student services, and/or office administration
  • Experience working with, interpreting, and complying with defined policies, practices, and regulations

Physical requirements*:

  • Frequently sit, perform desk-based computer tasks.
  • Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Work standards:

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide,

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

How to Apply

We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and résumé along with your online application. Your one-page cover letter should briefly describe your background and provide examples of your experiences as they relate to the key aspects of this position.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information
  • Schedule: Full-time
  • Job Code: 7502
  • Employee Status: Regular
  • Grade: H
  • Requisition ID: 89851




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Job No:
Posted: 6/4/2021
Application Due: 8/3/2021
Work Type: Full Time