Financial Associate 2, Hospital Operations

Knoxville, TN
Jun 04, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
Financial Associate 2, Hospital Operations

The College of Veterinary Medicine invites applicants for a new Financial Associate 2 position located in in the Veterinary Medical Center (VMC). This position provides a variety of accounts receivable support functions to the Veterinary Medical Center and to the VMC Director of Accounting & Business Services in the areas of billing, collections, and accounts receivable management for all Clinical Services (services provided for client-owned patients).  This represents approximately 35,114 patients treated last year.  This position also assists with collections of VMC Referral Services accounts receivable and collections of CVM departmental accounts receivable.

Typical Responsibilities

Accounts Receivable – Billing, Collections, Account Management

• Monitor ticket system (group email tracking system) for incoming payment requests to Accounting & Business Services; contact clients, process payments, post to accounts and send receipts

• Monitor recently discharged clients with no payment. Contact clients for payment by phone; process payments, post to accounts and send receipts

• Review monthly aging reports, follow up on delinquent accounts with phone calls and attempt to collect per policy and procedure

• Submit monthly accounts receivable reports to Director, Accounting & Business Services

• Identify and notify Director of necessary adjustments or corrections to accounts

• Assist with checks received in mail process

• Assist with on-line payments process

• Consult with and advise Director regarding problem accounts


Accounts Receivable- Client Support

• Create ticket in tracking system for any billing inquiries from clients

• Compose correspondence to clients regarding accounts to answer questions, reply to emails, and provide receipts

• Maintain records of all client communications and collection efforts

• Compile documentation of any client disputes to present to Director and Clinic Director or Department Head for review of account

• Make corrections to client demographics when found: address, phone, spelling, etc.

• Discuss known payment issues with clinicians upon request

• Work closely with Accounting Specialists on past due accounts for Clinical Services and Referral Services


Departmental Liaison and Other Responsibilities

• Assure compliance with collections laws, regulations, UT Fiscal Policy and CVM policies & procedures

• Assist with implementation of new procedures

• Make recommendations regarding departmental/VMC policies and procedures

• Collect and analyze statistical data and report to Director, Accounting & Business Services

• Provide detailed accounting reports to Director, Accounting & Business Services as requested

• Perform backup assistance in the absence of department’s regular staff members  

• Assist with interview process for new employees, make recommendations to Director and assist with training of new employees when necessary

• Work with Client Services, Health Information, Clinic Director, and Department Heads regarding accounts

• Work with CVM departmental bookkeepers, UTIA personnel, Central Cashier’s Office, Internal Audit, Treasurer’s Office, other UT departments

• Work with external agencies and individuals to include Humane Societies, Police Departments, State Agencies such as TWRA, Animal Welfare Leagues, Referring Veterinarians, insurance agencies, debt reduction agencies, collection agencies

• Other responsibilities as requested by Director, Accounting & Business Services

Knowledge, Skills, and Abilities Needed:

Excellent computer skills to include Microsoft applications, particularly Excel and Word

Knowledge of basic accounting procedures

Proficient with 10-key calculator

Should possess excellent customer service and communication skills

Must be detail-oriented and capable of multi-tasking

Must have ability to work independently

IRIS experience a plus

Billing and collections experience preferred


Minimum Qualifications:

High school diploma or equivalent with minimum one year related accounting experience or administrative office experience

Preferred Qualifications:

Associate’s degree with experience in billing and collections environment or veterinary office/other medical setting

Work Schedule:

Tues – Sat, 11AM – 7PM

Job: Other Admin Asst/Secr/Clerical
Primary Location: US-Tennessee-Knoxville
Organization: Veterinary Hospital Administration
Schedule: Full-time
Job Posting: Jun 2, 2021, 3:22:13 PM

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