Assistant Director for Withdrawal Services

Job description

Position Number:


Vacancy Open to:

All Candidates

Working Title:

Assistant Director for Withdrawal Services

Position Designation:

EHRA Non-Faculty

Employment Type:

Permanent - Full-time

Months per Year:


Work Schedule:

Monday – Friday, 8-5

Hours per week:


FLSA Status:



Student Affairs


Dean of Students (Adm)

Work Location:


Salary Range:


Primary Purpose of Department:

To assist, support and advocate for students experiencing a broad range of issues, concerns or challenges interfering with a student’s ability to be successful academically or personally at UNC Charlotte. Student issues and/or behaviors managed by the SASS office can be extremely challenging, volatile, highly sensitive, and potentially threatening to the safety and welfare of the campus community.

Primary Purpose of Position:

The Assistant Director for Withdrawal Services will coordinate the university-wide process related to students seeking to withdraw from the university due to extenuating circumstances (WE), including full and single course withdrawals. The Assistant Director for Withdrawal Services will manage the petition to return process for students who have been approved for a full withdrawal due to extenuating circumstances. The Assistant Director for Withdrawal Services will assist students in navigating University administrative processes and respond to inquiries from students, faculty, parents, staff and members of the community; and educate, provide guidance and consultation to faculty and staff on how to manage students of concerns, including how and when to make appropriate referrals.

Summary of Position Responsibilities:

•Coordinate the university-wide process related to students seeking to withdraw from the university due to extenuating circumstances (WE), including full and single course withdrawals.
•Manage the petition to return process for student who have been approved for a full withdrawal due to extenuating circumstances.
•Primary case manager for all withdrawal case types, including full or partial withdrawals and petition to return.
•Oversee individual case management records by inputting, maintaining and updating accurate information and inquires in Maxient for students experiencing a broad range of issues/concerns.
•Provide guidance to students seeking information on withdrawal options.
•Chair the WE Committee, which reviews full WE requests.
•Work collaboratively with various campus departments and academic colleges regarding the withdrawal due to extenuating circumstances process, including but not limited to: academic advisors, Counseling Center, Student Health Center, Registrar’s Office, Financial Aid, Student Accounts, Housing and Residence Life, Dining Services, Student Health and Insurance, Parking Services, Veteran Student Services, the Graduate School, and International Programs.
•Develop and maintain a university website for the WE process, to include relevant steps, deadlines, forms, and pertinent information specific to the process.
•Design information and marketing materials regarding the WE process.
•Collect and analyze data on student withdrawals (WE), identify and assess trends, and develop strategies for future communication and outreach to students, faculty and staff.
•Oversee the administrative processes for the Tuition, Housing, and Dining (THD) Appeals Process, to include co-chairing responsibilities as applicable.
•Provide knowledge and understanding of various University policies, procedures, and protocols, including but not limited to: add/drop and withdrawal deadlines; Tuition, Housing and Dining appeal process; academic probation/suspension; Financial Aid; satisfactory academic progress; etc.).
•Collaborate with relevant campus partners to provide a holistic and comprehensive approach for students in crisis.
•Serve on Department, Division, and University program initiatives and committees.
•Participate in the assessment of student development needs and designing programs, services, and communication strategies to respond to those needs.
•Assist in case management support for care and concern cases, which may involve medical crises, mental health concerns, and/or other complex student issues.
•Coordinate and provide care that is safe, timely, effective, efficient, and student-centered.
•Assist the Associate Dean of Students and Director of Student Assistance and Support Services (SASS) with the overall management and function of SASS.
•Perform other duties as required or assigned.

Minimum Education/Experience:

• Master’s degree is in public health, counseling, social work, higher education or other related field.
• Minimum of one to three years full-time experience in case management in a higher education setting.
• A minimum of two to three years of post-graduate professional work experience in higher education working with college-age students in high need who are experiencing psychological distress or in crisis.
• Knowledge and experience in providing case management services.
• Knowledge of federal regulations regarding FERPA and the privacy of student records
• Current knowledge and experience applying best practices and appropriate legal/procedural regulations related to addressing students of concern.
• Working knowledge of college student development and mental health issues including, but not limited to anxiety substance abuse, depression and suicide.
• Ability to professionally and appropriately manage sensitive, private material, and information.
• Experience in crisis intervention, response and assessment.

Preferred Education, Knowledge, Skills and Experience:

• Experience with Maxient Conduct Manager Software preferred.
• Excellent written communication skills as evidence by application materials.
• Strong skills in the areas of conflict resolution, problem solving and ability to analyze complex situations.
• Familiarity of complex processes within a university (Financial Aid, Student Accounts, appeal processes, etc.).
• Exceptional organizational and communication skills.
• Excellent interpersonal communication skills and proven ability to develop collaborative relationships among various constituents.
• Knowledge of and practical experience in coordinating university processes at a large college or university.
• Experience with website development and maintenance.
• Ability to multitask and manage a diverse caseload of student issues, concerns, complaints.
• Excellent time management, written and verbal communication skills.
• Solution focused approach to addressing a myriad of student concerns and care response.
• Knowledge of behavioral intervention team policy and procedure.
• Demonstrated ability to work cooperatively with others in a multi-disciplinary team environment.
• Demonstrated commitment to diversity and inclusion, as well as the ability to work with a wide range of constituencies (staff, students, faculty, parents, and administrators) with diplomacy and tact.
• Experience working as part of a case management support team.
• Experience providing consultation to university faculty, staff, students and administration.
• Excellent judgment and experience managing confidential and sensitive information
• Proven ability in assisting people in unbiased reflection on behavior, decision-making, and community membership.
• Experience with threat assessment in individual/organizations, specifically in higher education.
• Skills in using technology to track and manage individual cases as well as assess and report on campus trends.
• Knowledge of Clery, Title II, Title IX, Campus Save federal regulations.
• Ability to multitask and manage a diverse caseload.
• Ability to work neutrality and work under stress.
• Strong and effective interpersonal skills and ability to listen well and demonstrate sensitivity to and respect for individual student needs.
• Demonstrated ability in working with diverse constituencies, both domestic and international.
• Exceptional critical thinking skills demonstrated by the ability to analyze information, evaluate results, and facilitate resolution of difficult challenges, include the ability to handle complex issues of extreme sensitivity.
•Experience with Banner Student Information System.
•Experience or knowledge working with community social services resources.
•Organizational and computer skills to effectively maintain a tracking system
• Demonstrated competency in crisis response and working with a team-based approach to providing care.
• Collaborative spirit of warmth, acceptance, respect for students and colleagues and team oriented approach to problem solving.

Special Notes to Applicants:

The applicant must include a cover letter and resume. The finalist will be subject to a criminal background check. Applications that are received by July 2, 2021 will receive priority review.

Posting Open Date:


Open Until Filled:


Proposed Hire Date:





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Job No:
Posted: 6/4/2021
Application Due: 9/2/2021
Work Type: Full Time