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Welcome Center Associate

Southeastern Community College
Whiteville, NC
Closing date
Jun 30, 2021
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Job Details

Minimum Requirements

1. Associate degree

2. Demonstrated experience in providing excellent customer service

Skills and Abilities:

1. Excellent customer service abilities

2. Ability to create and maintain a warm and welcoming front door experience

3. Ability to work collaboratively with others

4. High level of interpersonal skills and ability to work with diverse groups of people in both oral and written formats

5. Ability to multi-task

6. Computer literacy, working knowledge of the Microsoft Office Suite and Data Administrative Systems

7. Strong attention to detail and organizational skills

8. Ability to operate switchboard console and security radio

9. Ability to handle information in a confidential manner

Primary Functions of Position

The Welcome Center Associate works cooperatively with all faculty and staff to provide a focal point for welcoming new, returning, and current workforce education, continuing education, and curriculum students as well as the public. The Welcome Desk Associate is responsible for providing a positive customer service atmosphere and providing help to all visitors, community members and students as needed. In order to fulfill the objectives of this position, the Welcome Desk Associate performs the following duties:

Essential Duties:

1. Provide excellent customer service for all visitors, community members, students, and guests of the college.

2. Greets and directs guests, clients, and potential students to the appropriate areas for assistance by promoting a positive, informative, and welcoming environment for the guests and students.

3. Has a general understand of the campus community and can efficiently and effectively directs customers to appropriate service areas.

4. Handles customer service inquiries and problems via telephone, internet, or written correspondence

5. Answer telephone in a timely, courteous, and positive manner.

6. Provide excellent customer service by listening to the customer and asking appropriate questions.

7. Answers general and common questions about the college, college processes and workforce and continuing education courses, student admission, financial aid, payment information and NCWorks career services inquiries.

8. Directs new and current students to the sign in process for admissions, financial aid and the NCWorks Career Center.

9. Assists students with completing college and residency applications, career inventory assessments, and NCWorks Career profile.

10. Assists students with logging onto student resources such as college email, Rams Online, Aviso, Self Service and NCWorks career profile and information.

11. Manages the help center portal and Livechat.

12. Give tours of the facility to prospective students and community members when needed.

13. Promote the College to prospective students and community members on a continual basis.

14. Answers general phone line and directs calls/answer questions for incoming calls not handled by the automated telephone attendant. Screens calls when appropriate, routing those calls to the appropriate individual or department, depending on the circumstances involved.

15. Updates campus telephone extension directory to be uploaded and stored on Infonet for faculty/staff convenience.

16. Locates and contacts students, visitors, and community members with emergency calls.

17. Assists students and guest with directions on how to navigate the SCC website and locate buildings, offices, and other areas on campus.

18. Assists with college mailings to students, prospects, clients, and community members.

19. Maintains a campus events calendars for the campus community.

20. Provides security and campus community with a daily events calendar for use in making sure appropriate meeting areas are open for events and that they are aware of large number of guests and special events being held on campus.

21. Issue parking permits to faculty, staff, students and visitors, registration cards and processes parking violations.

22. Point of contact for lost and found items.

23. Provides access to A building classrooms as needed

24. Provides employees with a compact version of departmental hours of operation.

25. Assists other departments with additional support when needed/available to do so.

26. Provides assistance to internal and external stakeholders when needed.

Application Procedures

The successful candidate must begin work by July 15, 2021. Starting salary will be commensurate with qualifications, experience, and labor market. Excellent references from previous employers must be furnished upon request.

A completed Southeastern Community College application, a resume, letter of interest addressing the requirements and educational transcripts (unofficial copies of transcripts will be sufficient for the screening process, but official copies must be submitted prior to employment) must be submitted to the college Human Resources Office in order for applicants to be considered for this position. Initial review of application will be June 30, 2021. Applications will be accepted until the position is filled.

Applicants should submit all documents as requested on the SCC website. Inquiries should be directed to the Human Resources Office, Southeastern Community College, P.O. Box 151, Whiteville, NC 28472. Telephone (910) 788-6310 or (910) 788-6206.

An Equal Employment Opportunity Employer


Founded in 1964, Southeastern Community College (SCC) is a public, two-year comprehensive community college. With its "open-door" policy, SCC strives to meet the needs of students with varying backgrounds, resources, interests, abilities, and career goals. The college offers more than 25 occupational and liberal arts curriculum programs along with numerous Workforce and Continuing Education programs and courses to meet the needs of employers and the community. SCC serves an annual full-time equivalent enrollment of approximately 2,400 students in curriculum and continuing education programs. It emphasizes quality in designing and delivering instructional, support, and community services. The college’s motto is “Succeeding Together” whereby the college commits to working with students, employers, the community, and each other to enable each individual to achieve their success. SCC is undergoing major changes as it prepares for the future. It has adopted a new vision: To be recognized as the premier rural community college in North Carolina; and a new mission statement: To continuously promote educational attainment, economic development, and cultural enrichment in Columbus County and surrounding areas. To achieve its mission and move towards its vision, SCC is focused on its performance in student success, workforce development, enrollment, employee performance, facilities, resource acquisition & use and community services. The SCC college campus is located on Hwy. 74-76 between Whiteville and Chadbourn in southeastern North Carolina. SCC is an hour's drive from historic Wilmington, the beaches of Southeast North Carolina, and South Carolina's Grand Strand beaches. Serving Columbus County and surrounding areas, the college enjoys local financial and moral support from a community which expresses great pride in the institution. 

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