Classroom Support Services Technician

Job description

Category:: Professional
Department:: Educational Communications
Locations:: Binghamton, NY
Posted:: Jun 3, 2021
Closes:: Open Until Filled
Type:: Full-time
Ref. No.:: 01831
Position ID:: 131392

About Binghamton University:


Binghamton University is a world-class institution that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by outstanding academics, facilities and community life - promotes extraordinary student success.


Binghamton merges rigorous academics, distinguished faculty and state-of-the-art facilities to engage and challenge its 18,000 students. The high-achieving Binghamton student body also represents a great diversity of life experiences, from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration and community service.



Job Description:


Budget Title: Instructional Support Technician (SL-3)


Salary: $49,165


The Classroom Support Services Technician's primary responsibilities include technical phone support for university classroom media technology. Managing trouble/repair ticket logging and checking for unresolved issues. Assisting with training and oversight of student support as well as working to assist with classroom maintenance and upkeep. The successful candidate must possess:


  • The ability to multitask and excellent delegation skills
  • The ability to empathize and be cool under pressure
  • The ability to make quick and effective decisions
  • Communication skills and the ability to prioritize multiple issues quickly
  • The ability to motivate and work effectively with student employees
  • Time management skills


Requirements:


  • Associates degree required
  • At least two years prior experience in telephone technical customer support
  • Strong verbal and written communication skills - ability to articulate simple, verbal, instructions in a calm manner to a potentially volatile phone classroom emergency

Preferred:


  • Prior knowledge and experience of Extron integrated classroom control systems.


Additional Information:


Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.


Binghamton University is a tobacco-free campus.


Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected]


Payroll information can be found on our website http://www.binghamton.edu/human-resources/payroll/


Cover letters may be addressed "To the Search Committee."


Postings active on the website, accept applications until closure.


For information on the Dual Career Program, please visit:
https://www.binghamton.edu/human-resources/dual-career-program/


Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.


As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.



Application Instructions:


Deadline for Internal Applicants: June 17, 2021


Deadline for External Applicants: Open until filled


Review of applications will begin immediately and continue until the vacancy is filled.


Persons interested in this position should apply online.


Please submit:


  1. Resume,
  2. Cover letter, and
  3. Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: http://binghamton.interviewexchange.com/login.jsp.


 

 

 

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Job No:
Posted: 6/4/2021
Application Due: 8/3/2021
Work Type: Full Time
Salary: