Instructional Specialists

Job description

Position Type:

Permanent Staff (SHRA)

Is this an internal only recruitment?:


Position Title:

Technology Support Technician - Advanced

Working Title:

Instructional Specialists

Position Number:


Vacancy ID:


Budgeted Hiring Range:


Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent:


Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:


Work Schedule:

Monday-Friday 8:00 am-5:00pm
Some nights and weekends

Department Name and Number:

Kenan-Flagler Bus Sch-330100

Date First Posted:


Closing Date:


Position Location:

Chapel Hill, NC

Position Posting Category:

Information Technology

Department Description:

At UNC’s Kenan-Flagler Business School we think differently. And more importantly, we teach differently. Opening our doors as the Department of Commerce in 1919 and awarding our first degrees to 12 students in 1921 was the beginning. Today, we have become a top ranked business school comprised of several professional and academic degree programs that serve over 3000 students. At Kenan-Flagler our greatest assets are our people and our culture. We are rooted in our core values of excellence, leadership, integrity, inclusion, community and teamwork and it goes back to our founding. It’s not just something on paper, we live it, we show it. Our mission is to prepare the next generation of business leaders by providing a world class education to our students. We understand that recruiting diverse, innovative and exceptional talent is vital in achieving this. If you want to be a part of this vision we want to hear from you.

Equal Opportunity Employer:

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description:

This position supports the educational mission, as well as providing higher-level support for using technology across programs. The higher-level support is working with faculty and Instructional Designers to develop and maintain online and technology-enhanced courses. He/she will work directly with the Instructional Designers and the video production team to create course content that accomplishes the objectives for classroom and online content as administered through the learning management system. This position will research possible new technologies to augment the online and residential programs. This also means working directly in conjunction with the faculty members, the larger instructional technologies group and program managers to implement the chosen solution. He/she will be responsible for day-to-day operations of the Learning Management System which impacts all student enrollments, assignments, and grades. This is a responsibility with no margin of error as mistakes will wipe out student content and affect programs and grading. This role will be responsible for distributing digital content across courses and programs and will have a solid understanding of instructional approaches to ensure the user experience in the learning management system is intuitive. This position will also participate with the team to test and implement small pilots to improve student engagement, template standardization, and influence the use of best practices. He/she will have expert knowledge of the learning management system functionality and will be able to assist faculty in improving their course sites.

Minimum Education and Experience Requirements:

Graduation from high school and one year in the field of technology related to the position’s role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six months experience.
- Advanced level requires an additional one year of experience.

Essential Skills, Knowledge and Abilities:

-Knowledgeable with learning management systems.
-Proficient with instructional models and approaches to help faculty create an effective online course.
-He/she must be available for very occasional travel for training and to represent the school and present at professional organization meetings and conferences.
-Travel may include international travel and span over a weekend.
-He/she must have the ability to understand and communicate concepts quickly and accurately to non-technical users.
-He/she must have accomplished presentation skills, including development and delivery of presentations and the ability to conduct formal training and informational sessions.
-He/she must have the ability to manage multiple projects and communicate effectively with stakeholders on a cross-functional team and deliver results under prescribed deadlines.

Preferred Qualifications:

-Proficiency in e-authoring tools that enable the creation of an effective online course.
-Project management experience.
-Familiarity with evaluation and assessment techniques to gauge improvement in student learning.

Special Physical and Mental Requirements:

Candidate must be able to stand for extended periods during programs, have the ability to lift/move equipment up to 25 lbs. and must be capable of climbing a ladder to reach equipment.

Position/Schedule Requirements:

Evening work occasionally, Night work occasionally, Overtime occasionally, Weekend work occasionally

Stimulus/ARRA Funded:





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Job No:
Posted: 6/4/2021
Application Due: 6/12/2021
Work Type: Full Time