Intake Specialist/Triage Counselor

Job description

Posting Number:


Internal Recruitment :


Working Title:

Intake Specialist/Triage Counselor

Anticipated Hiring Range:

Commensurate with education and experience

Work Schedule:

Monday - Friday, 8:30am - 5:30pm; some evenings and weekends as needed

Job Location:

Raleigh, NC

Department :

Counseling Services

About the Department:

Division of Academic and Student Affairs

Mission, Values & Objectives
We promote the success of the whole student. In collaboration with our colleagues across campus, we prepare students to succeed academically, professionally and personally, to embrace a commitment to lifelong learning, and to become informed, engaged, and productive citizens.

The Counseling Center assists NC State students experiencing personal, academic or vocational problems. The goal of the Counseling Center is to provide students with professional counseling services and outreach to help them cope with issues that may impede successful academic performance. The Counseling Center also offers crisis intervention and psychological/psychiatric assessment as well as consultation with others who have concerns about the mental/emotional state of NC State students. Our services are primarily short-term in nature and we make referrals to other helping professionals and community agencies as appropriate. With a lens of social justice that prioritizes anti-racism and anti-oppression, members of the counseling center commit to:

  • A nurturing, supportive Community
  • A commitment to cultural humility
  • Holding ourselves and each other accountable
  • Embracing compassion in all situations
  • Using evidenced-based quality of care

Essential Job Duties:

This position as a Triage Counselor is an integral part of clinical service access to the counseling center. The center is responsible for all mental health services for students at NC State. The first point of access to services would occur through the counselors on the triage team. This position would interact with and assess needs of students as well as determine if immediate risk is evident.

A major focus of the job duties would be to partner with existing staff members to connect students to needed services either immediately or by appointment. Specific functions would include providing professional assessment, crisis intervention, counseling and outreach services to NC State students as well as consultation to University administrators, staff and others who have concerns about the mental/emotional status of NC State students.

This position acts as a screener for risk and must be knowledgeable in determining appropriate modalities of care such as individual, group, couples counseling and assessment. Strong flexibility and adaptability is needed to manage the demands of when to refer and when to assess as the primary clinician. Team skills will be utilized to collaborate all treatment decisions for students.

After hours crisis response, assessment, on-call and coordination is necessary as well as providing prevention and intervention outreach and consultation. The team approach is used during shared Risk Assessment. As part of a counseling center in-house team, this staff member will evaluate risk level of incoming students, assist in identifying and tracking of at risk students as well as assisting in follow-up consultations, act as a “first responder” to students in crisis and make determinations for referral, level of care and primary modality of treatment. A significant component of this position during the summer is support with our academic withdrawal process.

Other Responsibilities:

  • Other duties as assigned.
  • Additional duties include providing training to all staff in triage, specific training provided to interns and trainees, providing case consultation and supervision, facilitating focus groups, collecting assessment data and program evaluation.

Minimum Education and Experience:

  • Master’s degree in Counseling, Psychology, or Social Work; independent license eligible in NC.
  • Experience providing crisis intervention, triage, and care coordination to young adults.
  • Experience working with diverse populations.
  • Ability to work effectively within a multidisciplinary team.
  • Demonstrated strength in clinical assessment (triage) skills.
  • Demonstrated ability to maintain a flexible yet highly organized working style.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to utilize electronic records/scheduling program efficiently.

Other Required Qualifications:

  • Established commitment culturally informed and responsive services.
  • Candidate must possess strong clinical skills and experience in handling crisis situations.
  • All clinicians must demonstrate skills and interest in training and supervision
  • Strong interpersonal skills required.

Preferred Qualifications:

  • Experience working in a college/university counseling center.
  • Demonstrated ability to collaborate effectively within a large mental health services agency.
  • Previous work with electronic records and scheduling, preferably Titanium.
  • Experience in risk assessment.
  • Ability to provide clinical supervision

Required License(s) or Certification(s):

Must meet all state law requirements for licensure in mental health discipline

Valid NC Driver's License required:


Commercial Driver's License required:


Job Open Date:


Anticipated Close Date:

Open Until Filled

Special Instructions to Applicants:

Required documents: Resume/CV, cover letter, and contact information for 3 professional references.

Position Number:


Position Type:

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week):



12 Month Recurring

Mandatory Designation - Adverse Weather:

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Is this position partially or fully funded on ARRA stimulus monies?:


Department ID:

244020 - Counseling Services


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.




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Job No:
Posted: 6/4/2021
Application Due: 9/12/2021
Work Type: Full Time