Residence Life Coordinator

Job description


Looking to Transform and Change Lives every day? Think about joining our Jackson College team and be a part of one of the elite League for Innovation Colleges. Located in the Midwest, with four beautiful seasons, miles of golf courses and beautiful lakes parks, trails, and active downtown. Jackson has an Amtrak stop, bus service, and we are an hour from an international airport. Our employees enjoy working on a beautiful campus complete with state-of-the art facilities, a fitness trail, disc golf, on site mental, dental, physical care, and childcare. We believe in serving our community and making a positive difference to the life and future of our region by making socially responsible decisions that have real, beneficial and measurable impacts on people and the world around us. We offer competitive wages, excellent benefits, along with wonderful employee incentives! While we offer many of the amenities of larger institutions, our students, and our Total Commitment to Student Success (TCS2), is our focus. We provide small class sizes, individual professional development opportunities and a family atmosphere. Apply now for the possibility of becoming part of this great institution.

The Residence Life Coordinator position is responsible for aiding in the day to day operations in housing. The Residence Life Coordinator is expected to enhance the living environment of the community through staff development, resident outreach and creative student programming. This position shall work in collaboration with the Residence Life staff, and Vice President of Finance.

This position requires living in Campus View in a one-bedroom apartment provided by the College. Fire code limits the apartment occupancy to two individuals. College policies prohibit individuals under the age of 18 from living in Campus View. A meal allowance is also included.

Essential Functions

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

  • Assisting the Director of Residence Life and the Assistant Director of Residence Life in the day-to-day operations of Student Housing.
  • Take part in the hiring process, train and supervise Student Resident Assistants (RAs), Student Desk Assistants (DAs), and other student employees.
  • Work with the Director of Residence Life and Assistant Director of Residence Life to organize and facilitate student activities for resident and non-resident students.
  • Create, administer, and deliver programs, activities, and services to meet needs of residential students. Develop, facilitate and support education and social programming. Promote supportive student residence environment.
  • Oversight of the RA programming model to ensure that quality social and educational programs are occurring. Assessment, planning and evaluation of all RA programming.
  • Create, administer, and deliver programs, activities, and services to meet needs of residential students. Promote supportive student residence environment.
  • Work with Campus Safety and Security in regards to needs in campus housing.
  • Be familiar with campus and community resources and utilize them for referring problems beyond the scope and experience of the Director.
  • Handle emergency or crisis situations according to policy as they arise and apply conflict resolution skills.
  • Work in concert with the Business Office to establish and collect on accounts, notify students of delinquent accounts and/or changes in housing occupancy.
  • Required to provide on-call and on-duty coverage to address safety and security concerns in campus housing. Assist with additional on-call responsibilities during high volume times such as move-in, move-out, opening and closing of housing for semester breaks. Hours need to be clearly communicated on a weekly basis based on nights on call and obligations relating to the position.
  • Serve as liaison to facilities and custodial staff. Report, track, and follow-up on facility issues to ensure timely solutions. .
  • Perform weekly building walk-throughs to ensure building safety and security.
  • Support student conduct efforts and serve as a judicial hearing officer for Student Housing. Address inappropriate behavior of students and in following due process, determine fair and appropriate sanctions.
  • Be familiar with and enforce rules and regulations of the College and Student Housing
  • Communicate as needed with parents and guardians of residents, follow FERPA regulations, and make conduct and counseling referrals as appropriate.
  • Develop, maintain and continuously improve the residence-life program.
  • Responsible for understanding, supporting and actively demonstrating the College’s beliefs, values, mission and vision and being in agreement to be evaluated by same.

    This position has supervisory responsibilities for Student Resident Assistants and for student employees.


    Internal: Frequent contact in an information sharing capacity with faculty, staff and students, especially in departments like Student Life and Athletics, Security, Student Services, Facilities Operations, Marketing, and Cultural Affairs.

    External: Regular contact with students and community members in a service-provider capacity, providing information and problem solving. Communicate with JC stakeholders.

    Minimum Qualifications


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

  • Bachelor’s Degree in relevant field and relative experience working in campus housing and student activities.
  • Knowledge of supervisory practices and principles
  • General knowledge of crisis intervention strategies
  • Skills in communicating effectively with individuals from a variety of culturally diverse backgrounds are needed.
  • Possess a strong understanding and commitment to student development.
  • Key Success Factors

    Computer Skills

  • Knowledge of personal computers and software including word processing, spreadsheets and Colleague.
  • Must demonstrate ongoing proficiency in computer use and reporting activities.
  • Customer Service

  • Demonstrates proactive communication and customer service strategies that align with JC’s institutional values.
  • Demonstrates competency and effective strategies for conflict resolution and de-escalation.
  • Language Skills

  • Excellent communication skills, including both written and verbal skills.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Ability to write routine reports, action plans, and correspondence.
  • Ability to speak effectively before groups of customers or employees of Jackson College.
  • Good command of grammar.
  • Mathematical Skills

    Ability to calculate addition and subtraction and to apply concepts of basic algebra and geometry.

    Reasoning Ability

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

    The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.

    While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently is required to use hands and fingers, handle or feel. The employee is occasionally required to stand, walk, sit and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include the ability to adjust and focus.


    The work environment characteristics described are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in this work environment is usually moderate.

    “This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his or her supervision. The use of particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.”

    Supplemental Information

    Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-796-8468.

    Please use your legal first and last names on your application. If you are hired, you will have the opportunity to identify and utilize your preferred name.

    The Jackson College Nepotism policy prohibits the hiring of direct relatives of current employees or members of the Board of Trustees including spouse, domestic partner, child, stepchild, parent, stepparent, aunt, uncle, niece/nephew, grandparent, grandchild. This policy applies to all full and part-time employees except for student workers, tutors, temporary employees and adjunct faculty.

    It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete.

    When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.

    The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position.

    Final candidates will be subject to a criminal background as part of the employment process.

    If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

    Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.

    A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.

    Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.




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    Job No:
    Posted: 6/3/2021
    Application Due: 6/23/2021
    Work Type: Full Time