Senior Manager--Student Leadership & Service
Job location: BYU–Hawaii
Employment Type: Full-time
Posted data: 2021-06-02
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Job Description Summary:
The Senior Manager is responsible to plan, implement, evaluate, and budget for all aspects of the co-curricular programs in the Service Center, BYU-Hawaii Clubs, and Leadership development and the operational and customer service accountabilities of the Aloha Center Information Desk, Technical Support & Operations teams. The key to this position is student development, through program planning/implementation/evaluation, budget and expense priority management, employee development and performance management (student employee/volunteer, full-time, missionary), customer service, safety and risk management and communication with internal, external, and executive partners. This position provides training and experiences for students to grow in the areas of physical, spiritual, social, and intellectual development through service, student development, student leadership, and engagement in co-curricular activities.
(40%) Management and Administration
(a) Administers department budget, resources, and policies in support of campus initiatives; (b) provides clear vision and direction for all programs (including budget and program planning); (c) conducts and coordinates department annual assessment endeavors and periodic program review; (d) provides training, supervision, talent and performance management, and professional development opportunities for full-time employees; (e) prepares budget reports and reports on all budget issues; (f) ensures proper stewardship for department equipment, facilities, and supplies, including authorizing expenses; (g) sets and implements department policies; periodically reviews and revises policies & procedures; (h) collaborates with internal and external partners to coordinate and implement programs and services (such as Ho’okele, non-profit organizations, President’s Council, Seasider Sports & Activities, etc.); (i) provides support administration, support and training for the student engagement platform (Engage) for organizations across the university; (j) serves on university councils and committees as assigned (e.g., Student Life Council, University Calendaring Board, Scholarship Committee); (k) develops strategy and operational guidelines and authorizes implementation, including assessment of programs; (l) risk and public relations management program participants and university safety and reputation.
(25%) Co-curricular Programming
(a) Directs the planning, implementation, evaluation, and budget for all aspects of the co-curricular programs in the Service Center, BYU-Hawaii Clubs, and Leadership development including, but not limited to, trainings, risk management, student development theory, facilities, marketing, assessment (off campus activities, service events, opening socials, spiritual/career programming, etc.) (b) oversees general student organizations, including registration, policy and procedure training, leadership development, events, and financial accountability; (c) provides support services for the above programs/activities (e.g., accounting; graphics, publicity, and website services; event staffing/cashiering, risk & liability management; supplies; storage); (d) supports co-curricular programming across other divisions of campus through the administration and support of Engage platform; (e) create and maintain university traditions, such as Food Fest and Culture Night; (f) ensures assessment is used to improve the programs.
(25%) Development of Student Leaders & Volunteers
(a) Directs the integration of leadership programs (Lead like the Savior, Strengths Finder, co-curricular paths, etc.) where appropriate for the entire student campus population; (b) teaches and develops curriculum for ST DEV 358R course for student club leaders; (c) provides training and leadership development for student leader employees and volunteers within scope of programs including but not limited to, student supervisors, leaders and officers of student organizations (e.g., academic, special interest, cultural clubs), and their advisors; (d) provides training for students interested in becoming student leaders; (e) ensures assessment is used to improve the programs, aligned with university objectives, mission, and strategic plan.
(10%) Support Services
(a) Oversees production and distribution of campus ID cards; (b) provides information center in student center and oversight for general campus bulletin boards; (c) provides ticketing services for areas as needed (e.g., Athletics, Activities, and Fine Arts events); (d) provides Lost and Found service; (e) oversees student center public areas; (f) directs the work of operational and technical services such as accounting, facilities/resource scheduling, storage, media, marketing, and data for all programs within scope of stewardship; (g) ensures assessment is used to improve the services.
Note: Additional information on major program areas under this position’s stewardship may be found online at https://student.byuh.edu/. These areas include: Service Center, BYU-Hawaii Clubs, Leadership, Aloha Center Information Desk.
QUALIFICATIONS AND EXPERIENCE Education and Work Experience: Education and Work Experience: A Bachelor's Degree in Business, Psychology, Organizational Behavior, Higher Education Administration or in a related field required. Master's Degree in related field preferred; 5 years of management experience. 3-5 years of experience in Student Affairs highly preferred.* More information may be requested as you progress through the recruiting process.