DONOR RELATIONS SPECIALIST, WBUR Memberships
- Employer
- Boston University
- Location
- BOSTON, United States
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
The Donor Relations Specialist will manage relationships with WBUR's donors and listeners and improve efficiencies by performing essential customer service and administrative tasks. This role will oversee our student employees and call center to provide a comprehensive and exemplary giving experience. The Donor Relations Specialist assists the Membership Department in the planning and implementation of major fundraising and membership initiatives, both on and off air.
Essential Functions:
- Manage member services and provide exemplary customer service. Answer, respond to, and resolve high volume of incoming requests by phone, mail, email, and web portal. Design call scripts and resolve complex donor issues escalated by student workers.
- Hire, supervise, and delegate tasks to student workers. Train students to respond to member inquiries and manage donor relationships via phone, mail, and email.
- Utilize database to maintain donor records with the aim of optimizing the donor experience and growing revenue. Monitor issues and highlight trends to improve operations. Collaborate with team members to identify solutions.
- Gather and analyze donor feedback to inform fundraising strategy, donor communication and membership program development. Provide recommendations when appropriate.
- Assist with on-air fundraising campaigns by coordinating call center activities. This includes building training materials; designating appropriate shift structure; optimizing submission forms; working with vendors and/or recruiting, managing, training, and engaging our volunteer community all to help WBUR meet its fundraising objectives, and foster these relationships over time.
- Bachelor's degree or relevant experience required
- One to three years of related work experience
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Job Location BOSTON, United StatesPosition TypeFull-Time/RegularOrganization
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What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.
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As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.
Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.
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The greatest college town in the world: Boston. ’Nuff said.
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