Medical Support Assistant

Job description

Job Title: Medical Support Assistant
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 48978

Health Information Management within University Health Services

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at:


Assists in managing on-line patient engagement initiatives and associated programs and provides end user support for Electronic Medical Record (EMR) application.

Assists in assessing, managing, and mitigating software security notices from EMR vendor with IT Network Team.

Assists with preparing material for and providing new user EMR training, as needed, and with data analysis and reporting to identify trends and opportunities for improvements in services, compliance, and technologies.

Assists in assuring medical records comply with State, Federal, University, and UHS requirements and standards, and participates, as needed, in the creation, compilation, consolidation, and maintenance of a medical records filing system, to include but not limited, to scanning records into electronic Medical Record, death notices, interface reconciliation of labs, etc. to ensure accuracy of information.

Routes documents as appropriate for review, participates in maintenance of records for contingency plan operations, and assists in processing of subpoenas in accordance with State, Federal, University, and UHS requirements and standards.

Processes authorization for Medical Records Release requests in accordance with all State, Federal, University, and UHS guidelines, and assists in archiving and retrieval of medical records in accordance with all State, Federal, University, and UHS requirements and standards as needed.

Sorts and routes incoming and outgoing UHS IT mail in accordance with all policies and procedures, and answers inquiries, via telephone or in person, interpreting and defining policies and procedures to parents, students, and university departments.

Assists in verification of visits following all State, Federal, University and UHS requirements and standards, and participates on committees and performs special projects as needed.


High school diploma or equivalency and two years of relevant experience.

(Note: or a combination of post high school education and experience equal to two years.)

Proficient in Microsoft Office.

Ability to demonstrate effective customer service skills.

Ability to communicate effectively verbally and in writing.

Ability to gather, interpret, report, and/or edit information.

Ability to prioritize, organize, and perform multiple work assignments simultaneously.

Position requires pre-employment PPD (TB) and successful completion of post hire OSHA/HIPAA training.


Associates Degree in Information Technology or Health Related Field.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

Pay Plan

This is an USPS (University Support Personnel System) position.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.


8:00am - 5:00pm, on-site.

Criminal Background Check

This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of the service members and veterans, will receive preference and priority in employment and are encouraged to apply for the positions being filled. For information on who may be eligible for Veterans' Preference, click here or call FSU Human Resources at (850) 644-6034.

IMPORTANT: In order to claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.




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Job No:
Posted: 6/3/2021
Application Due: 6/14/2021
Work Type: Full Time