Dispatcher

Job description

UNT System Overview:

Welcome to the University of North Texas System, or UNT World as we like to call ourselves. UNT World includes the University of North Texas in Denton, the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. We are growing with the DFW region, enrolling a record 47,000+ students across our system and awarding nearly 12,000 degrees each year.

Posting Title:

Dispatcher

Department:

UNT-Police Services-152500

Job Location:

Denton

Full Time/Part Time:

Full-Time

Salary Information:

Salary Commensurate with Experience

Department Summary:

The UNT Police Department consists of 3 service areas with approximately 65 full time employees, including police officers, dispatchers, public safety officers, and administrative personnel.

The department has jurisdiction within the UNT campus, the city of Denton, and any county where UNT maintains property.

Our 45 sworn police officers are state certified and enforce city and state laws, as well as university policies.

Position Overview:

This position is responsible for the coordination, collection, and dissemination of information to department personnel, officers in the field, faculty and staff, as well as other law enforcement agencies. Typically involves dispatching officers to calls for service, proper disposition of telephone calls, data input on criminal justice computer systems, records keeping and assisting visitors.

Minimum Qualifications:

High School diploma/GED equivalent and two years of communications or related experience. Substitution of education for experience allowed.

Knowledge, Skills and Abilities:

• Basic computer proficiency including keyboarding, data entry, data retrieval, electronic forms completion, and working knowledge of Word, Excel, and Outlook.
• Ability to follow written and oral instructions.
• Ability to actively listen to requests for service via telephone and radio; clearly articulate questions, instructions, and information; and take appropriate action in accordance with established procedures and guidelines.
• Ability to rapidly assimilate information from a variety of sources to direct appropriate resources where they may be needed.
• Ability to function under pressure or in emergency situations.
• Ability to manage multiple tasks and activities in a fast-paced environment in accordance with established policies, procedures, and training.

Preferred Qualifications:

The preferred candidate will possess the following additional qualifications:

  • Current TCOLE, TLETS, and/or TCIC certifications; and
  • Prior public safety communications experience.

Work Schedule:

12-HOUR ROTATING SHIFTS/DAYS AND HOURS VARY

Driving University Vehicle:

Yes

Security Sensitive:

This is a security sensitive position

EEO Statement:

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Classification Title:

Dispatcher

o:

Efficiently obtains and records all pertinent information by priority and effectively uses caller management techniques. Performs data entry and files the following: TCIC/NCIC/NCTCIC records, Teletypes, Criminal Trespass Warnings, and Field Contact Cards

o:

Maintains proper radio etiquette while efficiently broadcasting information to officers.Monitors City radio channels and weather and rebroadcasts pertinent information to officers in the field

o:

Demonstrates initiative and encourages service and process improvements. Ensures compliance with policies, statutes, safety guidelines and procedures.

o:

Demonstrates and encourages honesty, fairness, and ethical conduct. Delivers responsive, courteous and accurate delivery of service.

o:

Has an understanding of peak work periods and demonstrates responsibility by regular attendance. Does not allow personal problems to interfere with job responsibilities and accepts responsibility for actions.

o:

Regularly engages with the community to develop and foster positive public/police relationships.

o:

Works as a member of a team placing team goals ahead of individual goals. Demonstrate professional demeanor in the workplace and uses interpersonal skills constructively to resolve conflicts.

o:

Reflects reasoned judgment and “common sense” when identifying/resolving issues w/focus on optimal outcomes and uses appropriate discretion in resolving problems, performance issues, and complaints.

o:

Quantity and quality of work activities are directed toward optimal resource utilization and outcome.

Posting Number:

S2113P

Special Instructions to Applicants:

PLEASE NOTE: In addition to this online application, completion of the Application Supplement is a requirement for this position. Please visit police.unt.edu/hiring to locate the Application Supplement. Failure to complete the Application Supplement within 7 days of the online application will be considered a candidate withdrawal from the process.

FOR FURTHER INSTRUCTIONS AND TO DOWNLOAD THE APPLICATION SUPPLEMENT, PLEASE VISIT THE UNT POLICE WEBSITE AT:

https://police.unt.edu/hiring

Quicklink for Posting:

https://jobs.untsystem.edu/postings/46497

 

 

 

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Job No:
Posted: 6/3/2021
Application Due: 9/1/2021
Work Type: Full Time
Salary: