Job no: 516911
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Academic Advising/Support
Department:03010000 - EM-ENROLLMENT MANAGEMENT ADMIN
One Stop Coordinator IJob Description:
Provides cross-functional enrollment services in the areas of admissions, registration, records, financial aid, scholarships, and billing to current and prospective students by telephone, in person, by email, and through Gator360, the constituent relationship management system (CRM). Serves as frontline for routine enrollment service requests. This is a high-volume fast paced area with significant amount of time on the phone and the case management system. Works with students, and core offices when appropriate, to resolve complex enrollment issues. Knowledge of and ability to communicate the university’s academic programs and systems as well as complex federal, state, and university rules, regulations, and procedures are essential for the performance of these functions.
Manages cases in Gator360 ensuring that students’ needs, both routine and complex, are addressed and resolved. Works with multiple student records systems to research, evaluate, refer, and appropriately resolve issues that come to the OneStop. Interprets enrollment policies and procedures and communicates as appropriate with constituents across the campus community.
Serves as team lead to the student assistants (OneStop assistants) in the OneStop. Provides tier two support for resolving complex enrollment issues referred by the student assistants. Assists with training and mentorship of the student assistants.
Participates in on-going training to remain current on enrollment management functions including process improvements, financial aid regulations, federal, state, university and division policies and procedures. Assists with special projects and performs other duties as assigned.Expected Salary:
Bachelor’s degree or an equivalent combination of education and experience.Preferred Qualifications:
Experience working with financial aid, registrar, admissions, billing or other student enrollment or academic support services. Knowledge of rules and regulations relating to student academic and enrollment processes, policies, procedures, and regulations.
Excellent customer service skills. Demonstrated ability to establish and maintain professional relationships when working with sensitive and challenging information and situations. Multicultural competencies - demonstrated ability to work with diverse populations.
Excellent verbal and written communication skills. Ability to articulate and interpret information.
Ability to work independently, exercise good judgment, and work with minimal supervision.
Strong user automated-systems skills, including word-processing, electronic mail, and multi-line telephone and administrative computing systems. Working knowledge of PeopleSoft, Gator360 and other student records systems also preferred.Special Instructions to Applicants:
Applicants must upload the following documents to be considered for the position.
- Cover Letter
- List of References
Application must be submitted by 11:55 p.m. (ET) of the posting end date.Health Assessment Required:
Advertised: 02 Jun 2021 Eastern Daylight Time
Applications close: 13 Jun 2021 Eastern Daylight Time