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Associate Director, Clinical Operations

University of Toronto
Toronto, ON
Closing date
Jun 26, 2021

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Job Details

Associate Director, Clinical Operations

Date Posted: 06/02/2021
Req ID: 4726
Faculty/Division: Faculty of Dentistry
Department: Faculty of Dentistry
Campus: St. George (Downtown Toronto)

About us:

Exciting new advances and global challenges are radically reshaping the field of dentistry. Our vision at the Faculty of Dentistry at the University of Toronto is to not just address and respond to these changes - but to thoughtfully and conscientiously shape the field of the future.

With our robust and comprehensive educational training programs (DDS, MSc, PhD degrees, IDAPP and other specialty programs), our emphasis on community outreach and care, and our internationally known and interdisciplinary research mission, the Faculty of Dentistry at the University of Toronto continues to earn its reputation as one of the top dental schools in North America. Throughout more than 140 years of dental education -- the oldest, largest and most comprehensive training program in Canada -- we have striven to graduate the highest quality of students while providing the public the highest standards of care.

We are driven by our vision to improve health by advancing dentistry through inspired leadership, innovation, and excellence in education, research and practice.

Your opportunity:

The Associate Director, Clinical Operations is responsible for the leadership and management of the Clinics. Responsibilities include managing the distribution and duties of the staff in the Clinics and related areas, such as the clinical and technical service laboratories; ensuring the provision, admission, care, fee collection and discharge of all patient records, and the examination and resolution of patient complaints. The Associate Director ensures appropriate mechanisms exist to implement and monitor infection control, the operation of the pharmacy, and quality assurance of patient treatment. Ensure student orientation and assignments to the Clinics, and the regular collation of clinical evaluation data to monitor student clinical progress. Collaborates and cooperates with departments/disciplines on the implementation of new programs, given the existing and available clinical support staff. Liaises with the University’s administration and Royal College of Dental Surgeons of Ontario on matters related to malpractice and public liability.

The Associate Director, Clinical Operations is responsible for providing input to the Director, Clinical Affairs and the Dean in the development of strategic plans to ensure the effective utilization of the Faculty’s clinical resources.

The Associate Directors is also the Privacy Officer of the Faculty of Dentistry as required by PIPEDA and PHIPA and is responsible for ensuring that the Faculty fulfills its responsibilities under the Act.

Qualifications Required:


Master of Business Administration or equivalent combination of education and experience.


At least ten years experience clinic administration or healthcare setting, preferably in an accredited Dental Faculty. Broad, in-depth knowledge of applicable legislation, policies and best practices. The ability to lead and manage in a complex and collaborative educational setting. Experience leading change. Experience managing staff in a unionized environment.


Excellent management and leadership skills, ability to mentor, and the ability to effectively lead and manage change. Planning, organizational and analytical skills. Strong computer skills. Discretion and confidentiality in dealing with sensitive issues


Demonstrated strong leadership and management skills including the ability to inspire, motivate and mentor staff. Demonstrated decision-making ability with respect to organizational structure, staff and management. Effective communication skills, strong interpersonal skills. Superior analytical capabilities. Ability to manage multiple demands and interruptions while adhering to strict deadlines. Demonstrated ability to direct multiple work units.

Closing Date: 06/29/2021, 11:59PM ET
Employee Group: Salaried
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 6 -- Hiring Zone: $114,634 - $133,739 -- Broadband Salary Range: $114,634 - $191,056
Job Category: Administrative / Managerial

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Job Segment: Operations Manager, Clinic, Manager, Pharmacy, Operations, Healthcare, Management


Established in 1827, the University of Toronto is Canada's largest university, recognized as a global leader in research and teaching. U of T's distinguished faculty, institutional record of groundbreaking scholarship and wealth of innovative academic opportunities continually attract outstanding students and academics from around the world.

U of T is committed to providing a learning experience that benefits from both a scale almost unparalleled in North America and from the close-knit learning communities made possible through its college system and academic divisions. Located in and around Toronto, one of the world's most diverse regions, U of T's vibrant academic life is defined by a unique degree of cultural diversity in its learning community.The University is sustained environmentally by three green campuses, where renowned heritage buildings stand beside award-winning innovations in architectural design.


U of T is one of Canada’s Top 100 Employers.
U of T is one of Canada's Best Diversity Employers.


Are you looking for a challenging, meaningful career in a supportive and diverse environment?

Work where the world comes to think.

Work where the world comes to discover.

Work where the world comes to learn.


Opportunities exist for people from a wide range of backgrounds, ranging from recent graduates to experienced senior professionals.

We offer challenging work within an open environment that celebrates diversity in all its forms. Our focus is on creating a positive work environment that attracts and retains excellent employees through a combination of competitive compensation, favourable working conditions, opportunities for career growth and development and a unique organizational culture.

Employees have access to:

  • Excellent health and dental benefits;
  • On-site support for training and career development;
  • Flexible work arrangements;
  • Childcare subsidy;
  • Tuition waivers;
  • Scholarships and/or tuition waivers for dependants;
  • Generous paid time off;
  • Support on equity and diversity issues;
  • On-site child care;
  • University Pension Plan;
  • Subsidized athletic facility membership;
  • World-renowned libraries;
  • Confidential counselling services;
  • Parking and TTC Metropasses;
  • Employee and Family Assistance Plan;
  • Continued health benefits for pensioners.


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