Assistant Director of Ticket Operations

Boca Raton
Jun 03, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Job location: Boca Raton

Employment Type: Full-time
Posted data: 2021-06-01
Req: REQ10343
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Position Summary:

Florida Atlantic University is seeking an Assistant Director of Ticket Operations, Boca Raton, FL.

With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes.

Summary of Responsibilities Include:

  • Prepares reports for revenue in sales generated by the Ticket Operations Office.
  • Enforces ticket office policies and procedures following university and NCAA audit guidelines and Florida law. These procedures include locating established booster seating, setting season ticket prices, administering comp ticket programs, reconciling game day events, depositing ticket revenue and building stadium and facility manifest.
  • Assists with the season ticket renewal process for all ticketed events.
  • Assigns season ticket seating locations for FAU Athletic events. This includes home and away games, any post-season tournaments, and outside events.
  • Assists Director of Ticket Operations with hiring, training, and supervision of part-time ticket office staff. This includes all policies and procedures regarding public relations, operational goals, accounting standards, computer operation.
  • Manage game day operations of selected FAU athletic events and provide assistance in other assigned sports, including post-game summaries, attendance, and sales reports.
  • Provide exceptional customer service to all constituents, through in-bound calls, emails, and day of game sales.
  • Serves as department liaison with students, faculty, staff, Alumni Association, and the general public.
  • Interprets all guidelines regarding NCAA rules and regulations concerning ticket sales and distribution, including complimentary tickets for prospective student athletes. Also to advise staff members on these procedures.
  • Communicates with the Conference on ticket distributions for any regular or post season events.

Minimum Qualifications:

Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor’s degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.

Excellent verbal and written communication skills are essential to success in this position.

Must be proficient in Microsoft Office programs such as Word, Outlook, PowerPoint and Excel.

Must also have excellent customer service, organizational and time management skills.


$35,705 - $38,000

College or Department:



Boca Raton

Work Days and Hours:

Monday - Friday, 8 a.m. - 5 p.m. with weekend and holiday availability.

Application Deadline:


Special Instructions to Applicant:

Individuals with disabilities requiring accommodation, please call 561-297-3057. 711

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

Successful completion of a background check, which may include a motor vehicle check, credit check, fingerprinting or additional screening, is required for the selected candidate prior to the start date.

A resume and a cover letter are required for this position. Make sure to attach these required documents in the Attachments section of the application. Any missing required documents may result in disqualification.