Full-Time Financial Aid Outreach Counselor

Job description

Category:: Professional
Department:: CARES Act Institutional Funds-2
Locations:: Haverhill, MA
Posted:: Jun 1, 2021
Closes:: Jun 18, 2021 - 11:59 PM EDT
Type:: Full-time
Position ID:: 131685

Job Description:

POSITION: Full-Time Financial Aid Outreach Counselor: MCCC/MTA Unit Professional Position; 37.5 hours per week; Pay grade 3. Temporary Grant Funded (CARES) Position through December 31, 2021. Permanent starting January 1, 2022.

Summary: Financial Aid is open Monday - Friday from 9 am - 5 pm. This position will work between 9 am - 5 pm. The staff member is required to work one possibly two late nights a week which is subject to change based on the needs of the office. This position also requires Saturdays and late evenings during peak enrollment periods for the fall and spring semesters. The potential candidate will be working on the Haverhill/Lawrence Campus for the Financial Aid Office.

RESPONSIBILITIES: This position will report directly to the Director of Financial Aid and will be required to perform the following:

  • Establish and facilitate FAFSA completion opportunities at NECC and the college community with a focus on financial aid outreach.
  • Plan and facilitate FAFSA workshops and information sessions for students and community partners and high schools.
  • Proactively communicate with students and partners via phone and e-mail.
  • Create a robust financial literacy program, which includes the management a team of student financial literacy ambassadors.
  • Evaluate and fill communication gaps among current students who do not complete the financial aid process.
  • Assists with the review, processing and communication for Laptop Credit Program, CARES Act and similar initiatives.
  • Advises students about financial aid eligibility, application procedures, aid programs, costs, debt management and financial planning.
  • Ensures compliance with all applicable Federal, State and College regulations and policies.
  • This position has a student caseload, which includes but is not limited to the review of student applications for financial aid to determine financial need and award aid according to government and institutional regulations.
  • Evaluates documentation provided by students; performs verification and conflicting data resolution.
  • Exercises professional judgment, assists with processing financial aid appeals, special circumstances and dependency overrides.
  • This position will also be assigned administrative responsibility for particular Title IV, State, or Institutional program(s).
  • The Classification Specification is available at: https://www.mass.edu/shared/classificationspecs/specsmccc/Financial Aid Counselor - HB 1069.doc



  • Bachelor's Degree required and one (1) to two (2) years of experience working in a Financial Aid Office or another office within Enrollment Services.
  • Knowledge of federal and state financial aid regulations and programs.
  • Must be self-motivated; have the ability to problem solve; be able to communicate effectively with students, staff and the community and have a commitment to customer service.
  • Able to work in fast pace team environment and have the ability to handle several assignments simultaneously.
  • Must be able to respond effectively to questions and prepare materials in response to inquiries.
  • Strong time management skills.
  • Knowledge of Microsoft Office.


  • Banner Student Information Systems experience preferred.
  • Experience working in community college and/or One-Stop Enrollment Services setting preferred.
  • Bilingual or Bicultural (Spanish and English).
  • Experience working with and supporting a culturally diverse, population in a Hispanic-Serving Institution.

Additional Information:


Anticipated salary range is $45,749.00 to $50,705.00 annually with complete fringe benefit package. Complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits. Actual salary calculated in compliance with MCCC/MTA classification system; Transcripts will be required at the time of hire. Pay grade 3.


Application Instructions:

TO APPLY: To be considered for this position you must submit a cover letter & resume online.

DEADLINE: June 18, 2021

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service and national origin and any other protected class in its education programs and activities as required by Title IX of the Educational Amendments of 1972, the American with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. The following person has been designated to handle inquiries regarding Americans with Disabilities Act, the Rehabilitation Act and related statutes and regulations, Affirmative Action, non-discrimination policies, and Title IX compliance/sexual harassment: Assistant Director of Human Resources, Elizabete Trelegan B-219, 978-556-3928/ [email protected] Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 6/3/2021
Application Due: 6/18/2021
Work Type: Full Time