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Patient Service Representative - Psychiatry

Employer
Oklahoma State University Center for Health Sciences
Location
1111 W 17th St Tulsa, Oklahoma, 74107 United States

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Position Details

Req ID:

req9454

Position Title:

Patient Service Representative - Psychiatry

Position Type:

Staff Full-Time

Position Number:

GS9962

OSU Campus:

Center for Health Sciences - Tulsa

Department:

Psychiatry and Behavioral Science

Location Address:


1111 W 17th St
Tulsa, Oklahoma, 74107
United States

Hiring Supervisor:

Hiring Range:
(Contingent upon available funding):

11.80 - 13.15, Hourly

Work Schedule:

Typically 8 hours/day, 5 days/week

Faculty Appt Period:

Job Summary:

ThePatient Service Representative is primarily responsible for ensuring highquality customer service and continuation of care. The Patient ServiceRepresentative is utilized in performing typical front office functions andreferrals. The Patient Service Representative is under the overall on-sitesupervision of the Psychiatry Office Manager.

Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens.

Physical Requirements:
Ability to lift and carry 8-10 pounds, climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.

(If you are viewing this job posting outside of the actual OSU job application website, please go to jobs.okstate.edu to apply and submit a resume.)

Special Instructions to Applicants

IMPORTANT!APPLICANTS PLEASE READ!
For full consideration, please ensure all employment history is correct and complete.An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine’s Customer Service Philosophy is:

“We enrich lives by providing compassionate care and amazing service to every life we touch.”

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards

Courtesy is:

-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say “Thank You”

Presentation is:

-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times

Efficiency is:

-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others’ time
-Be innovative

Education & Experience

Position Qualifications:

Required:
- High school diploma or GED
- Six (6) months related job experience in a medical office or equivalent
- Strong interpersonal and communication skills

Preferred:
- Previousfront office and insurance experience in a health clinic setting
- Experience working with computers and software, performing data entry, answering the telephone, and scheduling appointments
- Ability to take telephone messages and have an understanding of medical terminology
- Experience with Electronic Medical Records; EPIC highly desirable

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit http://eeo.okstate.edu.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.


Organization

Working at Oklahoma State University Center for Health Sciences

Our mission is to educate, train, and prepare tomorrow’s health leaders, practitioners and scientists to serve rural and under served Oklahoma. OSU-CHS also consists of the OSU Medicine clinics, where we provide vital patient care to Tulsa and surrounding communities.

About Us

Oklahoma State University-Center for Health Sciences was founded in 1972 and is home to the College of Osteopathic Medicine, as well as graduate programs in forensics, biomedicine, healthcare and athletic training.   Our core business is education; and it takes more than 500 faculty and staff members to run our institution.  Our mission is to educate and train osteopathic physicians, research scientists and other healthcare professionals with an emphasis on serving rural and underserved Oklahomans.  We offer more than 10 different specialty clinics to care for patients in the area. 

Our Culture

We are committed to the principles of truth and honesty and we will be equitable, ethical, and professional.  We seek excellence in all our endeavors and are committed to continuous improvement.   We believe that serving others is a noble and worthy endeavor.  We respect others and value diversity of opinions, freedom of expression, and diverse ethnic and cultural backgrounds.   We are dedicated to the efficient and effective use of our resources. We accept the responsibility of the public's trust and are accountable for our actions.  We believe in ethical and scholarly questioning in an environment that respects the rights of all to freely pursue knowledge.

Our Jobs

Below is a sample of the kinds of jobs we offer at OSU-CHS:

  • Nurses and Medical Assistants
  • Administrative Assistants
  • Building Engineers
  • Physicians
  • Patient Service Reps
  • Network Administrators
  • Faculty positions

Our Benefits

We offer a wide range of benefits to include:

  • Medical/Dental/Vision insurance
  • 12 Paid Holidays
  • Tuition reimbursement
  • Life insurance
  • Employer-paid retirement plan
  • Employer-Paid Retirement Plan
  • Flexible Spending Accounts
  • Health Spending Accounts
  • Long-term disability
  • Generous vacation/sick time accruals
  • 100% Tuition waiver for dependent children after 2 years of employment
  • And more!

Our Service Excellence Philosophy

Our Service Excellence Philosophy

We enrich lives by providing compassionate care and amazing service to every life we touch!

 

Our Service Standards

  1. Safety
  2. Courtesy
  3. Presentation
  4. Efficiency

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