Director of Undocumented Student Success Center (Administrator I)

San Bernardino
Jun 02, 2021
Executive Administration Jobs
C-Level & Executive Directors
Employment Type
Full Time
Institution Type
Four-Year Institution

Director of Undocumented Student Success Center (Administrator I)
California State University, San Bernardino

Job No: 500125
Work type: Management (MPP)
Categories: MPP, Administrative, At-Will, Full Time, Student Services


California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:
  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want

Department Summary

CSUSB's Undocumented Student Success Center (USSC) strives to create a welcoming, dynamic resource environment for our undocumented student population and to provide a safe place where AB540 allies and other persons with a common interest for underserved populations can congregate, exchange ideas and provide support to one another and their students.

Job Summary

California State University, San Bernardino invites applications for the position of Director of the Undocumented Student Success Center (USSC). Under the Division of Student Affairs, the USSC creates a welcoming, dynamic resource environment for our undocumented student population and provides a safe place where AB540 allies and other persons with a common interest for underserved populations can congregate, exchange ideas and provide support to one another and their students.

With general supervision from the Associate Vice President of Student Success and Educational Equity, the Undocumented Student Success Center (USSC) Director is responsible for carrying the mission of the USSC across the office, department, division, institution, system of higher education, state and nation. The Director oversees daily operations to ensure the goals of the USSC are met. The Director is responsible for overseeing the daily operations and activities of the USSC. The Director with the support of the staff are responsible for leading in the departmental, division, and institutional efforts to work towards achieving a healthier campus climate for undocumented students, DACAmented and mixed-status students, and the community. The USSC Director will serve as a member of the Division of Student Affairs Council and will be the primary contact for all efforts and activities related to the work of the USSC, including presentations to campus stakeholders, community members, and prospective students.

Employment Status: Full-time, At-Will, 'Exempt' position, included in the Management Personnel Plan (MPP).

First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning on June 28, 2021.

Required Application Materials
  • Candidates are required to attach a letter of application, curricula vitae/resume, a list of at least three (3) professional references, and a diversity statement. The diversity statement may include your interpretation of diversity, inclusion, gender equity and must include specific examples of how your educational/professional experiences, background/philosophy has prepared you for the role you are applying for at California State University, San Bernardino. (Maximum 250 words)

Work Schedule
  • Generally, Monday through Friday from 8:00 am to 5:00 pm; the incumbent will be asked to work some evenings and weekends to support operations, student support, and promoting the Undocumented Student Success Center to alumni, prospective students, parents, and community members.

Key Qualifications
  • The incumbent is expected to possess a working knowledge about undocumented/DACAmented policies and procedures, academic programs, program management policies and procedures, and student support services.
  • The ability to be sensitive to the needs of diverse student populations, such as non-traditional and minority students and students with disabilities is a necessity.
  • Incumbents must also be able to interpret student needs and determine when referral to other University resources is appropriate.
  • Must have excellent customer service skills for working with varied stakeholder groups, including working across university divisions and community divides.
  • Excellent analytical and communication skills.
  • A demonstrated commitment to process improvement.
  • Working knowledge of standard office software such as Microsoft Word, Excel, email, and social media programs.
  • Ability to work cooperatively with a diverse group of people, work autonomously and exercise sound judgment, determine priorities, complete assigned projects promptly, and work effectively under tight deadlines.

Education and Experience
  • Master's degree in Public Administration, Education, Counseling, Social Work, or related field.
  • Five (5) years of progressively more responsible management experience; and demonstrated leadership, human relations, and effective communication skills required.
  • Experience working in a Higher Education environment.

Preferred Qualifications
  • Minimum of three (3) years of supervisory experience.
  • Combination of business skills, emotional intelligence, and technical experience.
  • Bilingual in English and Spanish.
  • Background similar to that of the students being served.
  • Experience with PeopleSoft and system implementations.
  • Experience working in the California State University system.

  • Salary:

    Anticipated Hiring Range: $5,834 - $7,250 (monthly)

    Classification Salary Range: $4,583 - $13,750 (monthly)

    Statement of Commitment to Diversity

    In our commitment to furthering knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experiences. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

    The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

    Dimensions of diversity shall include but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

    The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

    Supplemental Information

    A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

    The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.

    California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

    This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

    This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

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