PSO-Cont Ed-GC Cont EducationAbout the University of Georgia:
The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.About the College/Unit/Department:
The University of Georgia Center for Continuing Education & Hotel is hiring motivated, dependable, and team-orientated individuals for jobs that advance UGA’s mission of Public Service and Outreach. The Georgia Center, located on campus across from Stegeman Coliseum, is the campus hub for the development and administration of non-credit professional and continuing education courses as well as home of the only on-campus hotel.College/Unit/Department website:
Benefits EligibleFull/Part time:
Full TimeAdditional Schedule Information:
8am-5pm, Monday – Friday
Work schedule will include early morning, evening, and weekend hours.
06/01/2021Open until filled:
YesProposed Starting Date:
07/01/2021Special Instructions to Applicants:
• Must have a pleasant phone voice; enjoy working with the public and demonstrate excellent customer service skills.
• Must be detail oriented with data entry skills and enjoy working with spreadsheets.
• Must be flexible and versatile and enjoy working in a team environment.
• Must be able to keep up-to-date customer and program information in paper and electronic files for easy retrieval.
Athens AreaEEO Policy Statement:
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).Classification Title:
External Affairs Paraprofessional/ProfessionalFLSA:
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.Position Summary:
This position serves as the primary point of contact to current and potential continuing education students and is charged with supporting them throughout their continuing education journey by providing exceptional customer service via phone, email, and in person. In addition to supporting the needs of the departments continuing education students, this position provides administrative support to enable the successful delivery of the centers continuing education portfolio.Knowledge, Skills, Abilities and/or Competencies:
•Excellent verbal & written communication skills.
•Detail orientated and able to multi-task, problem solve, & take initiative.
•Ability to work with limited supervision.
•Excellent customer service skills.
•Proficient data entry skills.
•Familiar with Microsoft Office Suite, & Internet search engines.
•Ability to be flexible and work in a fast paced work environment.
Standard office environment with majority of work at a desk/computer. Occasional lifting up to 35 pounds.Is driving a responsibility of this position?:
NoIs this a Position of Trust?:
YesDoes this position have operation, access, or control of financial resources?:
YesDoes this position require a P-Card? :
NoIs having a P-Card an essential function of this position? :
NoDoes this position have direct interaction or care of children under the age of 18 or direct patient care?:
YesDoes this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):
NoCredit and P-Card policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.Duties/Responsibilities:
Provide exceptional customer service to current and prospective students, partners and instructors.
•Serves as a primary point of contact for continuing education programs to garner registrations and provide information pertaining to program policies/procedures via phone, email, and in person.
•Provide administrative support for organizational programs, which includes but is not limited to; working closely with colleagues both inside and outside of the Georgia Center, preparing rosters, course materials, reports, certificates, program evaluations, and awarding course credit to ensure successful program delivery.Percentage of time:
Process program registrations, and support enrolled students throughout the duration of their continuing education course(s).
•Execute course enrollment processes appropriate to each program. Processes include but not limited to registering participants in appropriate platforms, taking payment, creating invoices, data entry of start/end dates, sending course access, and mailing course materials.
•Provide ongoing student support to enrolled participants including processing grades, sending exams, and continued student correspondence.
Provide administrative program support.
•Participate in special initiatives/other duties in support of the Georgia Center as requested by supervisor.
•Serve as backup to other administrative staff in their absence.