Student Services Specialist II (Three Positions) - Financial Aid & Scholarships

The University of Tennessee, Knoxville
Knoxville, TN

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Job Details


Financial Aid & Scholarships

Division of Enrollment Management

University of Tennessee, Knoxville



The Office of Financial Aid & Scholarships at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for a Student Services Specialist II. We are seeking candidates who can contribute in meaningful ways to the diversity and intercultural goals of the University. 

UT is the state’s flagship research institution, a campus of choice for outstanding undergraduates, and a premier graduate institution. Enrolling more than 30,000 students, the campus is located in the foothills of the Great Smoky Mountains in beautiful East Tennessee. As a land-grant university, UT fulfills its access mission through a commitment to excellence in learning, scholarship, and engagement. The Enrollment Management (EM) division comprises more than 150 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid & Scholarships, University Registrar, Enrollment Management Communications, Enrollment Management Research & Analytics and Enrollment Management Operations.

Functions and Responsibilities:

Direct coordination of verification document review for the Office of Financial Aid & Scholoarships. Responsible for coordinating input, auditing and verification of financial statements submitted through the application process for all aid programs. Monitors the readiness of appeal documents for the committee review (including Satisfactory Academic Progress, Special Circumstance, and Dependency Appeals). Advises students and/or parents of outstanding requirements and if additional information is necessary to complete and expedite the evaluation and awarding process. Provides training and support regarding the verification program to One Stop and other campus partners.

Required Education and Experience:
Associates Degree or equivalent combination of training and experience.

Preferred Education and Experience:
2-4 years progressively responsible financial aid or tax experience and Ellucian Banner experience preferred.

Required Knowledge, Skills, and Abilities:

Excellent oral and communication skills. Ability to write clear, concise letters using effectual writing skills. Sensitive to cultural diversity and ability to communicate and interact with people of all ages and diverse backgrounds. Proven ability to work effectively as a team member. Ability to analyze and interpret data and make independent decisions. Ability to work independently and under time constraints. Knowledge of MS Office products or similar.

Preferred Knowledge, Skills, and Abilities:

Knowledge of federal and state financial aid regulations and governmental agency guidelines including but not limited to the IRS, Department of Veterans Affairs, Department of Homeland Security, Social Security Administration and INS to analyze applications and data sent to the university from prospective and current students.

Applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references.


Job: Student Services Support
Primary Location: US-Tennessee-knoxville
Organization: Office Of Financial Aid
Schedule: Full-time
Job Posting: Jun 1, 2021, 11:51:12 AM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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