ED Registration Specialist - Registration (req3294)

Job description

ED Registration Specialist - Registration (req3294)

  • Employment Type: Staff - Regular
  • Employee Class: Classif'd Full Time AFSCME HSC
  • Bargaining Unit: AFSCME
  • Shift: 3
  • Work Hours: 7p, 11p - 7a
  • Hours Per Week: 40
  • FTE: 1
  • Location: HSC Hospital
  • Department: Registration
  • Number of Openings: 1
  • Salary Range: Starting hourly wage is $14.95
  • Grade: Classified AFSCME HSC - C1261
  • Float: Yes
  • Rotate: Yes
  • On Call: Yes
  • Travel: N/A
  • Weekend/Holiday: Yes
  • Requisition ID: req3294
  • Position Control Number (PCN): H93284
  • Posting Period: 6/7/2021 open until filled

  • To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. The employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.

    Position Description:

    The ED Registration Specialist performs all outpatient and inpatient registrations functions, insurance verification, cash collections for the University of Toledo Medical Center while providing excellent customer satisfaction. Strive to sustain courteous and caring impression for patients and visitors. Communicates effectively to maximize patient flow and provide excellence in customer relations. Ensure that financial policies and requirements are met while providing caring access at the University of Toledo medical Center.

    Performs complete and accurate registration and admission functions for the purpose of maximize reimbursement, and provide timely and accurate patient information to all other providers and users of patient data.

    The ED Registration Specialist is highly skilled and works at a fully cross functional level.



    High School diploma or equivalent required Previous customer service experience required Recent experience (within 2 years) in hospital or physician office performing as a primary duty, one (1) of the three (3) following is required:o  Registration Specialist

    o  Collection/Billing specialist

    o Check-in/out Clerk- who enters patient demographic/insurance information in system (testing may be given)


    Communication and other skills:        

    Must have working knowledge to operate a computer in a windows-based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence. Must be able to utilize computer keyboard proficiently.Ability to work with minimum supervision, Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form.Ability to develop and maintain professional service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others. Ability to provide excellence customer satisfaction when presenting information and respond to questions from staff, patient and the general public. Ability to deal with confrontation and stressful working environment while maintaining excellence in customer service.Must be able to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Applicants may be tested.Physical Requirements

    visual acuity of 20/20 or corrected to 20/20 including color vision when applicable;ability to hear (with or without aides);ability to orally communicate;good manual dexterity;ability to push, pull, roll, and transfer/lift 50 pounds occasionally;ability to stand, walk frequently;ability to bend, reach, stoop, kneel occasionally;ability to perform CPR (if a required for position)General Comments

    Frequent changes in job duties and assignments may be anticipated due to the nature of episodic patient flows and volumes. Cross functionality, teamwork and flexibility are keys to success in this position.

    Working Conditions:Ability to work independentlyAbility to work in a fast pace environmentAbility to work at a computer for extended period of timeAbility to sit at a desk for extended period of timeWork in a professional office environment with possible high stress levelsManual dexterity to utilize computerRequired to attend departmental training

    The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

    The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

    The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.

    Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.




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    Job No:
    Posted: 6/2/2021
    Application Due: 8/1/2021
    Work Type: Full Time