Job description

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Occupational Summary:

The Program Coordinator will provide support for the Master of Engineering within the Institute for Enterprise Engineering. This position reports to the Director of Master’s Studies and will be part of team of program coordinators that work individually and collectively to support various academic programs. The program coordinator will plan, coordinate, manage and administer activities related to program, faculty, and student support.

Work Performed:

Program support (50%)

  • Monitor, track and ensure student compliance with the academic requirements, deadlines, graduation requirement, etc. and report program progress to relevant entity
  • Develop, administer, and assess evaluations and surveys and recommend and implement modifications to monitor or improve program effectiveness.
  • Coordinate arrangements for programs functions such as orientation, graduation, seminar, residencies and professional development. Responsibilities may include overseeing event coordination, inviting appropriate speakers or other participants, arranging schedules, facilities, publicity and ensuring necessary financial arrangements.
  • Support the admissions process as needed by the DMS, including : participate in recruitment events, answering applicant questions, assessing candidates or interviewing candidates, admitted student activities, and new student onboarding.
  • Plan, implement and coordinate systems designed to maintain master’s program information, such as listservs, alumni database, master’s program web page, and internal Duke site page, Pratt Professional Masters Bulletin; prepare and submit course requests to EFC and Registrar’s office for approval.
  • Work with other programs and schools at Duke to establish procedures for registering for courses and facilitating registration.
  • Oversee, manage, and coordinate all aspects of the program’s financial process to include a yearly budget and monthly reconciliation.

Faculty Support (20%)

  • Communicate with faculty regarding teaching assignment, course scheduling, course materials, course enrollment, classroom needs and availability, faculty parking, faculty advisor training, grade policies, and other faculty related matters; work with students and faculty to resolve schedule conflicts, monitor and manage the wait lists.
  • Identify, hire, and train TA's in support of courses
  • Support faculty course delivery by setting up SAKAI sites, purchasing instructional materials, and liaison with bookstore point person.

Student Support (20%)

  • Act as the first point of contact for students in the master’s program and as the interface between the program, the students and the Director of master’s Study (DMS).
  • Provide a wide range of student services including but not limited to; assisting students with understanding program requirements, supporting students through the course registration process, helping students understand their student account balance, supporting students in need, helping students navigate the wide array of Duke requirements and opportunities.
  • Work closely with the DMS to develop and implement events and activities to support program objectives and develop community.

General (10%)

  • Maintain Masters Coordinator Manual, this documents standard operating procedures for the position.
  • Collaborate with other program coordinators for shared activities including course scheduling with the Registrar, managing shared resources (parking), student surveys, bookstore liaison, Fuqua course registration, etc.
  • Other tasks as assigned


The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Departmental Preferences:

Ability to coordinate a variety of programs and events. Skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems. Skills evaluating program performance, summarizing findings, communicating results, and forming an action plan.

Minimum Qualifications


Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.


Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.




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Job No:
Posted: 6/2/2021
Application Due: 8/31/2021
Work Type: Full Time