CARES Coordinator

Job description

Posting Number:


Internal Recruitment :


Working Title:

CARES Coordinator

Anticipated Hiring Range:

Commensurate with education and experience

Work Schedule:

Monday - Friday, 8:00 AM – 5:00 PM with some nights and weekends

Job Location:

Raleigh, NC

Department :

Prevention Services

About the Department:

Division of Academic and Student Affairs

Mission, Values & Objectives
We promote the success of the whole student. In collaboration with our colleagues across campus, we prepare students to succeed academically, professionally and personally, to embrace a commitment to lifelong learning, and to become informed, engaged, and productive citizens.

Student Behavioral Case Management ( at NC State, as part of the department of Prevention Services, works collaboratively with campus resources to provide support for students who are in crisis or who are identified as exhibiting concerning, worrisome, or threatening behaviors. Behavioral concerns addressed by the program range considerably but tend to focus around issues related to self-harm, emotional regulation and behavioral outbursts, relationship dynamics, substance abuse, and anxiety related to social connections and academics. The program places a strong emphasis on individualized assessment, resilience, self-advocacy, and collaboration. Case Managers are responsible for identifying and mitigating the risks to personal safety and academic success related to these concerns. The Case Manager will report directly to the Director of Prevention Services and will serve within the Department of Prevention Services.

Essential Job Duties:

Primary duties of the CARES coordinator include, but are not limited to:

  • Engaging in behaviorally and clinically based, one-on-one assessments with students to identify and mitigate barriers to personal and academic success, including threat assessment toward self and others.
  • Providing timely and appropriate referrals to support services within the university and coordinate intervention plans through the use of and collaboration with various university and off-campus resources in order to minimize or resolve student concerns.
  • Monitoring and tracking individual cases and student progress to ensure compliance with recommendations, on-going assessment and addressing new or emerging concerns as they arise, including safety planning.
  • Collaborating as part of the University’s NC State Cares team, a cross-campus support team designed to provide assessment and practical support for students of concern; when appropriate, providing assistance to the University’s Behavioral Assessment Team (BAT), a cross-campus team designed to assess and mitigate potential threats to the campus community.
  • Assisting in providing comprehensive outreach and consultation services to faculty, staff, and students through the use of traditional in-person presentations, social media, and other creative multi-media efforts; collaborating with other campus offices to ensure coherent integration of messaging and education of the campus community.
  • Assisting in managing a database (Maxient) related to student concerns by making sure all correspondence, notes, and action items are accurately documented.
  • Assisting in the appropriate and ethical assessment of data collected by and about students of concern in an effort to develop and maintain best practices.
  • Creating and managing re-entry strategies for those students returning to school after a psychological hospitalization.
  • Assisting with Postvention contacts and support.
  • Training and chairing the CARES team.
  • Serving as a member of the Behavioral Assessment Team

Other Responsibilities:

Other duties as assigned.

Minimum Education and Experience:

Master’s degree in counseling, social work, or related field.

Other Required Qualifications:

  • Excellent interpersonal skills including both oral and written communication in a variety of settings
  • Demonstrated ability to identify problems and use sound judgement and reasoning to make crucial decisions autonomously
  • Demonstrated experience in providing individualized support for students in crisis or who have been identified as exhibiting concerning or worrisome behaviors
  • Ability to establish collaborative relationships with campus and community partners

Preferred Qualifications:

Experience in a University threat assessment or risk management position strongly preferred.

Required License(s) or Certification(s):

Independent mental health license in North Carolina or meets independent license criteria and can be licensed within six months of employment.

Valid NC Driver's License required:


Commercial Driver's License required:


Job Open Date:


Anticipated Close Date:

Open Until Filled

Special Instructions to Applicants:

In addition to your application please submit a resume, cover letter, and the contact information for at least three professional references.

Position Number:


Position Type:

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week):



12 Month Recurring

Mandatory Designation - Adverse Weather:

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Is this position partially or fully funded on ARRA stimulus monies?:


Department ID:

244025 - Prevention Services


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.




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Job No:
Posted: 6/2/2021
Application Due: 8/31/2021
Work Type: Full Time