Admin Support Specialist #002157

Job description

Posting Number:


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Classification Title:

Administrative Support Specialist

Competency Level:


Working Title:

Admin Support Specialist #002157


Office of Dean Grad School Research

Position Summary:

This position is on site at our Cullowhee campus.

This position is responsible for Graduate Student records from initial contact until degree is conferred. The incumbent will be required to become knowledgeable regarding the policies and procedures of the Graduate School. Position requires strict attention to detail and independent decision making regarding admission of applicants based upon their credentials and department/program procedures. Position must be able to interpret policy on which to base decisions on an individual case by case basis. It is directly responsible for all applicant materials received with considerable care needed because these materials are irreplaceable and confidential. It ensures all documents received are viewed by accountable representatives of Western Carolina University on a need to know basis.

Knowledge, Skills, & Abilities Required for this Position:

Thorough knowledge of Graduate School policies/procedures; thorough knowledge of admissions requirements for each graduate program and familiar with requirements for each program structure; must be client and service oriented; must be a self-directed problem solver able to deal effectively and professionally with prospective and enrolled students, faculty, administrators, and staff; must be able to prioritize work; work with minimal supervision; must posses strong organizational skills; must posses strong written and oral communication skills. Extensive knowledge of Banner, Excel, Word, and Outlook programs is preferred. Editing/proofreading skills are required to ensure graduating students names and thesis or dissertation titles are correct in commencement bulletin. Must have the ability to multi-task to complete the demands of the position; must have strong attention to detail; must have the ability to work according to stringent deadlines during peak times of the year; must be punctual and possess a Can Do attitude; must have ability to deal with problems effectively and pleasantly with constituents requiring a high level of service from the Graduate School.

Minimum Qualifications:

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Preferred Qualifications:

Preference will be given to candidates with a college bachelor’s degree

Anticipated Hiring Range:

$31,200 - $33,000

Position Type:

Permanent Full-Time

Number of Hours per Week:


Number of Months per Year:


Salary Band Range:

$25,381 - $48,446

Salary Grade:

For administrative purposes during the implementation of Career Banding this journey level position is considered a Salary Grade 61.

Open Date:


Close Date:


Open Until Filled:


Special Instructions to Applicants:

Applicants must apply online in order to be considered.

Please include a cover letter, resume, and a list of references (with complete contact information).

Applicants must upload a DD-214 if claiming Veteran’s Preference.


If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants. Effective October 1, 2015 all new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).


Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Proper documentation of identity and employability are required at the time of employment.

Credential Verification:

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.


Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at [email protected]

University Safety:

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.




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Job No:
Posted: 6/2/2021
Application Due: 6/15/2021
Work Type: Full Time