Director of Student Services (0313U) 18525

San Francisco
Jun 01, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Director of Student Services (0313U) 18525 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

The Department of Mathematics is one of the largest teaching departments within the College of Letters and Science with annual enrollments of over 20,000 students including summer session. The department employs approximately 52 ladder-rank faculty, 30 emeriti faculty and 30 visiting teaching faculty and special research visitors, 15.5 career staff, 300 Graduate Student Instructors, 110 Readers, and 3 Work Study employees each year. The Department has approximately 200 graduate students and 1000 undergraduate majors.

The Director of Student Services has full functional responsibility for planning, directing, controlling, and evaluating all aspects of the student affairs programs in the Department of Mathematics. The position requires a thorough knowledge of UC, UC Berkeley, College, and Department educational processes and how they affect academic and student affairs. Using the highest degree of independent and original decision-making, analyzes Department, College, campus-wide, and system-wide educationrelated demands and requirements, evaluates, establishes, implements, and adjusts policies and procedural systems, and designs long-term planning and policy for the Department's educational goals. The position is responsible for the administrative needs of the unit and for the management of both the undergraduate and graduate degree programs, and the integration of these programs into the educational and scholarly activities and relationships of the Department. The position has full responsibility for the resolution of the many non-routine problems that arise. The position has independent responsibility for implementing changes to guidelines and procedures to optimize services and workflow. The position serves as the primary departmental resource in all student service-related matters, events, and communications. The Director of Student Services will also serve as an integral part of Department development and fundraising efforts. This position is a key member of the Department's management team and serves as backup to the Department Manager.

  • Develops, interprets, and administers student academic programs for the Mathematics Department. Full functional responsibility and authority for planning, directing, and evaluating all aspects of the student services programs.
  • Oversight of curriculum planning, classroom scheduling, enrollment management (including Concurrent Enrollment) for a large academic department with over 20,000 annual enrollments, and GSI hiring. Works with the Curriculum Analyst/Planner to submit course modification proposals to the Committee on Courses at the Academic Senate, and ensure courses are staffed as needed with GSIs and Readers.
  • Works effectively with people from diverse cultures on such issues as performance management, organizational changes, work place climate, and other related issues.
  • Work with unit and faculty to coordinate with campus' Disabled Student Program, including test proctoring, student accommodations, instructor mentoring, and coordination with campus resources.
  • Evaluates the effectiveness of the student academic advising function, and makes changes to the program to provide better service to organizational management, faculty, and students. Leveraging current systems and utilizing new technology, works to streamline systems and business processes related to major applications, student records, and other student-related activities and services.
  • Oversees the planning, development, and administration of the TAS budget for the organization.
  • Decides which resources will be committed to goals and objectives and how they will be allocated.
  • Develop funding models for our student groups and advocate on their behalf.
  • Serves as a member of the following: Chair's Cabinet, Department Schedule Committee, Department Harassment/Complaint Task Force, and back-up Department Manager. Represents the student academic advising unit to the organization community and relevant external constituencies.
  • Works with L&S Development staff on Big Give annual donor event, plays a key role in alumni outreach communications, newsletters, and department fund raising campaigns.
  • Directs a team of professional student services staff (undergraduate and graduate advisors, as well as one program administrator and one curriculum planner) who are providing the full range of academic advising to department students and service to Department Chairs/Deans, Faculty and prospective students. Monitors and evaluates employee performance, salary actions, hiring decisions, and other human resources related issue of managed staff. Recommends employee selection and corrective action to Department Manager. Is responsible for ensuring appropriate and on-going training of student services staff, as needed.
  • Leads the student services staff in the planning and implementation of high-visibility events (e.g. Commencement, Cal Day, Golden Bear Orientation, Prospective Graduate Student Visit Day). Serves as Lead Commencement Coordinator.
  • Oversee staff administration of and responses to the department's piazza account and peer advising board, as well as other student/instruction/course related communication tools. Oversee staff administration of the textbook selection, distribution and ordering.
  • Coordinate and oversee updates to the Math Department web pages. Oversee the recruitment and assignment of Instructors and Graduate Student Instructors to summer courses. Participates in new faculty and summer instructor orientations.
  • Applying advanced academic advising concepts and experience, identifies and refers for resolution intricate student issues/grievances such as alleged discrimination, complex grade dispute issues, and students' personal crises. Is department agent in interventions for students emotionally or psychologically at risk. May personally provide academic advice to students on academic progression and requirements. Represents the student academic unit to the campus community and relevant external constituencies.
  • Resource for information and training of faculty and GSIs for university policies and procedures surrounding grades including grade changes, grade appeals, and the removal of Incompletes. Maintains and secures grade sheets and final course grade reports.
  • Recognizes issues that have campus impact or future implications and advises managed employees, faculty, Manager, Vice Chairs, and Chair accordingly.
  • Oversee the administration of the department's strategic undergraduate preparatory and support programs (i.e. PreCalc Assessment Program, UG Upper-Division Tutoring program, etc.). Proposes, develops, and oversees the administration of new student service oriented programs and initiatives for the department.
  • Updates department teaching manual. Coordinates with Chair's Office to ensure instructor vacancies are filled. Provides advice to instructors about issues concerning grades, DSP accommodations, suspected academic misconduct, and other procedural/policy matters. Supports and develops industry partners with which to connect graduate and undergraduate students.
  • Oversees the undergraduate student services advisors administration of the undergraduate honors program: ensuring that the full scope of advising services are available to the mathematics honors population; ensure that requirements are publicized, eligible candidates are identified, that honors criteria are applied correctly and consistently (i.e. transcripts, commencement program, etc.), and coordinate the selection process with the faculty prize committee to identify eligible students for commencement prizes, ensuring awards are prepared. Ensuring logistical support is available for Berkeley's participation in the prestigious annual Putnam Mathematical Competition.
  • Participates in ongoing professional development.

Required Qualifications
  • Knowledge of advising and counseling techniques for higher education.
  • Skills in monitoring / assessing people, processes or services, to make improvements.
  • Skills in project management and social perceptiveness.
  • Abilities in problem identification, reasoning, ability to develop original ideas to solve problems, persuasion, and leadership.
  • Demonstrated interpersonal skills and effective oral and written communication skills.
  • Customer service focused leadership style.
  • Embraces the strategic goal to create an equitable and inclusive program that fully honors the diversity of our students, faculty and staff, and expands possibilities for those from underserved backgrounds and communities.
  • Bachelor's degree in related area and / or equivalent experience / training.

Preferred Qualifications
  • Knowledge of or can quickly learn common University-specific computer application programs.
  • Strong knowledge of or can quickly learn University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
  • Experience with student services and advising at UC Berkeley and/or equivalent experience/training.

Salary & Benefits

This is an exempt, monthly paid position. Annual salary is commensurate with experience within the range of $95,000.00 - $110,000.00.

For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Diversity Statement

Please include, as part of your application a brief (1-2 paragraph) statement on your contributions to diversity, equity, inclusion, and belonging in your professional experience.

Advancing diversity, equity, and inclusion are fundamental to our UC Berkeley Principles of Community, which states that “every member of the UC Berkeley community has a role in sustaining a safe, caring, and humane environment in which these values can thrive.

Other Information

The minimum posting duration of this position is 14 calendar days. The department will not initiate the application review process prior to June 2, 2021.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit

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