Reference and Public Service Coordinator (6268U) - 19106

San Francisco
Jun 01, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Reference and Public Service Coordinator (6268U) - 19106 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Application Review Date

The First Review Date for this job is: June 11, 2021

Departmental Overview

The UC Berkeley Library is an internationally renowned research and teaching facility at one of the nation's premier public universities. A highly diverse and intellectually rich environment, UC Berkeley serves a community of 30,000 undergraduate students, 11,000 graduate students, and a faculty of 1,500. The Library aims to inspire and connect scholars with people and information to create new knowledge and to develop ideas that change the world. With 25 distinct destinations, including the Doe and Moffitt libraries, The Bancroft Library, the C. V. Starr East Asian Library, and an array of subject specialty libraries, the University Library offers services and materials that span the disciplines. The Library provides materials in all formats and offers robust services that connect users with these remarkable resources to inform their research and advance their understanding of the world. With nearly 13 million volumes, almost 100,000 active Library users, and more than 2.6 million online visitors per year, the Library's impact is vast. Learn more at

The C. V. Starr East Asian Library of the University of California, Berkeley houses one of the largest research collections of print and electronic books and periodicals, manuscripts, rare editions, and graphics in the East Asian languages outside of Asia. Its comprehensive holdings encompass over 1 million print volumes, over 800 thousand e-books and electronic journals, over 80 thousand microfilms and media items, and over 3 thousand current print serial titles. Languages represented include Chinese, Japanese, Korean, and to a lesser extent, Tibetan, Manchu, and Mongolian. The C. V. Starr East Asian Library supports teaching and research on East Asia, serving the campus community and a substantial number of off-campus users.

The C. V. Starr East Asian Library (EAL) is one of the most heavily used libraries on campus, serving as an information and research hub for faculty, students, and scholars from Berkeley and other institutions in North America and overseas. The Reference Services Coordinator plays a key role in assisting students and scholars locate the materials they need for their work, offering orientations and instruction in the use of library resources, fielding reference questions, and participating in the development of discovery tools and finding aids.

  • Triage, field, and conduct both on-site and online reference and patron services on a daily basis.
  • Coordinate EAL's library instruction program for undergraduate and graduate students in the use of the library's print and electronic resources in Chinese, Japanese, and/or Korean.
  • Provide general but effective instructional services on the use of library materials.
  • Instruction may be one-on-one or in a class environment.
  • Coordinate and conduct orientations to campus constituency and other groups.
  • Participate in the development of discovery and finding tools for online and print resources for in East Asian languages; e.g., guides to collection resources, LibGuides, etc.
  • Serve as authority on EAL public services policies and procedures as a member of the library system's Public Services Council and other service groups.
  • Assist other branches and units in the library system in verifying records and troubleshooting problems involving EAL holdings.
  • Work with Library IT to maintain public PCs, printers, and scanners.
  • As building coordinator, work with Facilities to monitor security issues and maintain the physical facility.
  • Perform other duties as assigned.

Required Qualifications
  • Fluency in English.
  • Reading and speaking knowledge of at least one East Asian language (Chinese, Japanese, Korean).
  • Public services experience in an academic environment.
  • Familiarity with an integrated library system.
  • Familiarity with computer operating systems, OfficeSuite, communication tools.

  • Bachelor's degree in related area and / or equivalent experience / training.

Preferred Qualifications
  • Knowledge of East Asian studies as an academic discipline.
  • Work experience in an academic library.
  • Ability to communicate and work effectively in a teamwork setting.
  • Advanced degree in a field of East Asian studies and/or equivalent experience/training.

Salary & Benefits

This is an exempt, monthly paid position. Annual salary is commensurate with experience up to $71,000.00.

For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit

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