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Senior Benefits Analyst, Department of Human Resources

Wake Forest University
Winston Salem, NC
Closing date
Jun 19, 2021

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Administrative Jobs
Institutional & Business Affairs, Human Resources & Employee Development
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Job Details

Job location: Winston Salem, NC

Employment Type: Full-time
Posted data: 2021-05-30
Req: R0003435
Please note:
  • Additional documentation must be added at the bottom of the third screen under the "My Experience."
  • Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
  • DO NOT complete the application without the required attachments as you will be unable to edit your application.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

The Senior Benefits Analyst works collaboratively and communicates with Human Resources (HR) team, Information Systems, Payroll, benefit carriers, HR liaisons/partners, and faculty and staff, to collect, monitor, and analyze benefits data and to provide feedback/recommendations to ensure compliance with regulations, procedural guidelines, eligibility, programs, and policies.

Job Description

    Essential Functions:

    • Leads WFU Retirement Plans compliance efforts, including but not limited to non-discrimination testing, IRS annual limits, small sum distributions, Form 5500, retirement plan contribution adjustments, and internal and external audits.

    • Analyzes and reconciles WFU Retirement Plan contribution file for each payroll to ensure compliance with eligibility requirements, IRS regulations, and the timeliness of processing. Tracks all corrections in partnership with Payroll.

    • Leads benefits and retirement plan-related changes and enhancements in the HR System to support continuous improvement. Develops training materials related to updates.

    • Prepares reports by collecting, analyzing, and summarizing benefit and retirement plan information and trends.

    • Monitors benefits plan eligibility, contributions, and plan limits. Ensures compliance with elections, plan provisions, and government requirements. Works to document and resolve any discrepancies.

    • Performs audits to ensure the accuracy of all benefits data in the HR and benefits provider systems.

    • Evaluates employee benefits by benchmarking best practices, researching industry trends, tracking legislation, and estimating impact. Recommends programs/changes to HR leadership. Assists with the rollout of changes.

    • Expedites the delivery of benefits by establishing and maintaining working relationships with benefit providers.

    • Assures processes and procedures are in place to capture and maintain consistent and accurate benefit-related data.

    • Explains employee benefits by conducting meetings, preparing written and graphic announcements and explanations, and responding to requests.

    • Resolves employee questions and problems by interpreting benefit policies and procedures.

    • Fulfills benefits and retirement plan-related transactions in the HR System.

    • Contributes to team effort by accomplishing related results as needed.

    • Performs all other duties as assigned.

    Required Education, Knowledge, Skills, and Abilities:

    • Bachelor’s degree and three-plus years of benefits-related experience.

    • Experience working in human resources, benefits administration, and retirement plan administration.

    • Knowledge of ERISA, federal, and state regulations relating to benefit programs. Knowledge of HR functions.

    • Highly organized work ethic. Ability to maintain confidentiality pertaining to sensitive information and information contained in employee records and system data. Familiarity with HIPAA Privacy Regulations.

    • Ability to provide superior customer service when working with a wide range of individuals and constituencies in a diverse community.

    • Excellent verbal and written communication skills in person, email, or by phone. Strong interpersonal skills.

    • Proficiency with computer applications (i.e., web, email/calendar, Microsoft Office, spreadsheets, databases, basic reporting tools, ERP systems, phone, and service case tracking tools).

    • Ability to work efficiently and effectively to organize information and prioritize duties in a multitasking environment and meet deadlines.

      • Ability to work in a team-oriented, continuous improvement, and customer-centric environment and to quickly adapt to new procedures.

    Preferred Education, Knowledge, Skills, Abilities:

    • Experience in the Workday ERP system.

    • Bilingual ability is a plus.


    • Responsible for own work.

    Additional Job Description

    Time Type Requirement

    Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

    In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

    Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.


    Wake Forest University, formed in 1834, has experienced decades of growth and innovation.  WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs.  The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty.  It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.

    Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust.​

    The University is comprised of:  the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus.  Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1.  Wake Forest employs approximately 2,772 full and part-time faculty and staff.

    Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC).  Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative.

    Winston-Salem, NC

    Wake Forest is located in Winston-Salem, NC, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina.  Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.

    Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family.  Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town (

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