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Temporary Community Resource Navigator (12 month position)

Reading Area Community College
Reading, PA

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Job Details

Application Instructions

Send a cover letter, resume and three (3) professional references from past supervisors, to [email protected]

Please indicate the job code SA-TCRN in the subject line of your email.

After sending in your documents, please fill out the online Job Applicant Identifier form. RACC is an equal opportunity employer. In compliance with government regulations we are required to record numbers of job applicants by sex and ethnic category. We ask that you indicate your race or national origin and sex, but you are not required to provide this information. This information will not be kept with your application and will be used only in accordance with state and federal regulations.

Background Check

If you are chosen for this position, a background check will be required. Full details regarding the background check are available here.

Job Details Title:Temporary Community Resource Navigator (12 month position)Announce date:05/28/2021Apply by date:06/14/2021Application status:Position FilledPosition type: Full-time Salary:$42, 197 per year

This is a 12-month Temporary position. 100% Grant funded. Working Hours:

Specific work hours to be agreed upon by the supervisor and employee prior to the onset of employment.


The Community Resource Navigator’s primary responsibility is to provide support, assistance, and education to students to help them navigate and utilize campus and community resources that will improve academic performance, semester retention, and graduation rate. The Community Resource Navigator will collaborate with campus and community resources to assist students with the resources necessary to alleviate barriers and challenges to their academic experience. The Community Resource Navigator will reach out to students who may be at risk of stopping out due to illness, financial challenges, homelessness, food insecurity, mental health issues, and other barriers to student success. The Community Resource Navigator will serve as a member of the Care Team and provide support to students who are referred by faculty and staff for care and concern follow-up. The Community Resource Navigator will accept referrals from the Foundation Office that include students that are not eligible for the student emergency assistance fund in an effort to connect the student with other resources that might be helpful.

Essential Duties and Responsibilities:
  1. Provide social support to students to overcome barriers/challenges to academic success by helping them to identify resources and navigate campus and community systems and processes.
  2. Actively interact with faculty and staff to identify students whose basic needs are not being met and facilitate interaction with available services both on and off campus.
  3. Serve as a member of the Care Team to accept and follow-up on care and concern referrals from faculty and staff. Contact students by phone, email and appointment to assess the referral and identify the student concern or issues that need to be addressed.
  4. Serve as the first point of contact for students that are in distress or crisis. Conduct and initial intake and refer to crisis intervention if indicated. Utilize the student reporting software (Maxient) and student information system to accept student referrals and document follow-up.
  5. Maintain and update community resources and contacts that serve as primary referral sources for students. This can include but is not limited to mental health providers, housing resources, food pantries, financial assistance, transportation, medical insurance, health care, child care, and other related resources.
  6. Follow up with students who were not eligible for the student emergency assistance funds to connect them with resources that would be of help during their crisis situation.
  7. Assist students who are hospitalized or require in-patient treatment services during the semester. Communicate with instructors to inform them of the student’s status while maintaining confidentiality of the student’s health issue. Assist student in changing their schedule or withdrawal from the semester if needed. Follow up with student after discharge to transition them back to the semester.
  8. Assist in the oversight of the RACC Food Pantry and the distribution of food to students.
  9. Develop, promote and facilitate educational sessions to inform students of services and resources available.
  10. Maintain accurate records of interactions with all students and data for internal and external compliance requirements. Conduct an assessment of student utilization and outcomes.
  11. Participate in appropriate professional development activities as well as college meetings and committees.
  12. Submit reports and serve on relevant committees as required or requested.
  13. Perform other related duties as required or assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s degree in social work, psychology, counseling, rehabilitation human services, or related field
  • Two years of experience working with low income, first generation, and returning adults/non-traditional students or two years social work/case management experience in various environments


  • Bilingual in English and Spanish
  • Master’s degree in social work, psychology, counseling, rehabilitation, human services, or related field
  • Two years of experience working with students in a post-secondary institution
Computer Skills:

To perform this job successfully, an individual should have knowledge of internet software; spreadsheet software and word processing software.

Other Qualifications:

• Self-motivated.

• Ability to function productively and independently.

• Excellent interpersonal skills and the ability to establish positive working relationships.

• Excellent organizational skills.

Communication Skills:

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top administration, the public, students and/or boards of directors.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.


Working at Reading Area Community College

Reading Area Community College (RACC) is a mid-size comprehensive community college located in historic Berks County, Pennsylvania in the City of Reading.  The College serves not only Berks County but draws students from the surrounding area.  Located less than 60 miles from Philadelphia and 50 miles from Harrisburg, Reading and its suburbs offers a quality-of-life, as well as access to major cultural, urban environments.               

The institution is committed to a philosophy of student success with an experienced, dedicated faculty and staff.  The academic portfolio includes 40-plus programs ranging from liberal arts to engineering, as well as a unique center devoted to cutting edge technologies supporting local businesses and industries.  The College has incorporated a strong commitment to technology and is adding each year to its online course offerings as well as blended, hybrid courses enabling the community year round access to quality education.  The College is also designated the only Hispanic Serving Institution (HSI) in Pennsylvania.

The College is looking to attract individuals who are interested in helping Reading Area Community College continue its evolution as a standard for opportunity, excellence, and hope for students. RACC is devoted to enabling students to fulfill their academic goals.   We particularly welcome applications from energetic, enthusiastic individuals who wish to be a part of a growing, thriving community college and who share this commitment.

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