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Technical Support Technician - Training Support

Harper College
Palatine, IL
Closing date
Jul 16, 2021

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Administrative Jobs
Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Clerical & Administrative Support
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Job Details

Schedule Information:

Exact hours TBD: M-F occasional Saturdays.

Hours per Week: 19-29 Hours Benefits: Sick, Vacation & Holiday Pay; Harper Tuition Waivers and Professional Expense. Work Conditions:

Work is primarily indoors.  Physical conditions include light work but may involve exerting up to 30 lbs. of force occasionally to move computers, peripherals, and related furniture or equipment.

Duties of Position:

Provides computer technology support by utilizing knowledge of software, hardware, operating systems, and network environments used in the computer classrooms, open labs, offices, and other College settings. 

Utilizes the ticketing system to document and prioritize work. Completes work on assigned tickets and tasks, documents, tracks, and monitors the work to ensure timely resolution. Communicates with end-user(s) and manager to provide status on requests. Assists in the testing and reviewing of hardware/software and operating systems used at Harper College.

Assists in the Employee Technical Skills Training sessions for the use of technology used at the College.

Assists with reviewing and updating in-house training material provided by Information Technology.

Assists with collecting, maintaining, and reporting of operational statistics as needed.

Assists with projects as needed.

Assists with training, awareness, and support of information security activities.

Performs related duties as assigned

Educational Requirements:

High school graduate with related college level course work; Associate degree in computer science or technology education preferred.  Familiarity/exposure to the computer languages and the software packages supported at the College.

Experience Requirements:

Two years’ of experience with PC hardware, printers, software, and networks required.  Familiarity with the installation of software; knowledge of Windows and Mac operating systems; some experience with spreadsheets, database and word processing packages also needed. Must have the ability/aptitude to learn new software and applications.

Application Review Date:

Applications are accepted until the position is filled though priority will be given
to applications received on or before: June 11, 2021.

Required Documents:

***A resume and cover letter are required to complete the application process*** 

* Official transcripts required upon hire
* Employment is contingent upon Criminal Background Check.
* Employment sponsorship is not available.


Founded in 1965, William Rainey Harper College is a dynamic comprehensive community college situated on a 200-acre campus in Chicago’s northwest suburbs. The College is committed to diversity, and encourages the development of multicultural perspectives.

harper_college1.gifAnnually, the College serves approximately 25,000 students from 23 communities. Providing both transfer and career programs, Harper offers degrees and a wide range of credit, continuing education and corporate training for students of all ages and interests. In order to provide accessible higher education to all, we offer a flexible schedule of daytime, nighttime and weekend classes at our main campus and at several other sites conveniently located throughout our service area.

Harper College is fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools, and has received the coveted Bond Rating of Aaa from Moody’s Investor Service. We are committed to our Institutional Core Values of Integrity, Respect, Excellence and Collaboration.

Our Vision:

William Rainey Harper College is committed to academic integrity and excellence. The College is a leader in teaching and learning, transforming lives by responding to the needs of the individual and the community.

harper_college2.jpgBenefits offered to employees include tuition reimbursement/professional expense, health/life/dental/disability insurance, participation in the State University Retirement System (SURS) and tax deferred annuity plans as well as fourteen paid holidays. Harper also offers some on-site childcare, a summer camp for children, and much more.

Harper College is an Equal Opportunity, Affirmative Action Employer that encourages applications from women, minority group members and persons with disabilities.

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