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10018195 Systems Support Specialist I (REVISED)

Middle Georgia State University
Closing date
Jul 9, 2021

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Technology, Analysts & Programming
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Job Details

Staff Application - please complete and email with supporting documentsSchool/Department: Office of Technology Resources Primary Location: Cochran Position: Staff Job Type: Full Time Position Close Date: Until Filled Description:

JOB SUMMARY: This position provides specialized support for personal computers, printers, audio-visual equipment, and other hardware and software systems.


  • Installs, maintains, troubleshoots and repairs computer lab hardware, software and peripherals.
  • Installs, upgrades or repairs faculty and staff software issues; removes problem software programs; scans for and removes viruses, malware and spyware.
  • Installs, maintains and repairs faculty and staff hardware; relocates computers and printers as needed.
  • Installs and manages local and networked printers; replaces toner cartridges as needed.
  • Provides information technology and audio-visual support for classrooms and campus events.
  • Assists students with password and login issues.
  • Assists students, faculty and staff with network and wireless connection issues.
  • Researches, organizes and prioritizes a list of users requiring system upgrades.
  • Evaluates and recommends hardware and software upgrades as appropriate; plans, tests, evaluates and installs equipment and software.
  • Performs related duties as assigned.


  • Knowledge of the installation, maintenance and repair of computer hardware, software and peripherals.
  • Knowledge of the installation, maintenance, repair and operation of audio-visual equipment.
  • Knowledge of IT customer support principles and practices.
  • Knowledge of network and server administration principles.
  • Skill in the provision of customer support services.
  • Skill in decision making and problem solving.
  • Skill in interpersonal relations and in dealing with the public.
  • Skill in oral and written communication.

SUPERVISORY CONTROLS: The Information Technology Services Director assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include hardware and software installation guides, software usage policies, network usage policies, and department and university policies and procedures. These guidelines require judgment, selection and interpretation in application.


  • The work consists of varied specialized systems support duties. Technology innovations and changing user needs contribute to the complexity of the position.
  • The purpose of this position is provide specialized support for personal computers, printers, audio-visual equipment, and other hardware and software systems. Success in this position contributes to the efficiency and effectiveness of a variety of university operations.


  • Contacts are typically with co-workers, other university personnel, faculty, staff, students, vendors, and members of the general public.
  • Contacts are typically to give or exchange information, to resolve problems, or to provide services.


  • The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, distinguishes between shades of color, and utilizes the sense of smell.
  • The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position may supervise student workers.


  • Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
  • Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.


  • This position is non-exempt (bi-weekly paid).
  • Pay grade 17.

APPLICATION DEADLINE: Applications accepted until position is filled.

TO APPLY: Application materials should be emailed as one PDF attachment to [email protected] with the subject line “10018195 System Support Specialist 5.27.2021”. Application materials are to include a resume, an MGA Staff application; a letter of interest which includes salary requirements; and three professional references. Paper application materials will not be accepted.

Background checks will be conducted on all final candidates.

Staff Application - please complete and email with supporting documentsA Unit of the University System of Georgia



One of 31 institutions in the University System of Georgia, Middle Georgia State was created in 2013 by the con­solidation of Macon State College and Middle Georgia College.

Middle Georgia State College strives to offer bachelor’s degrees that enhance the educational, economic, and cultural lives of Middle Georgians. Additionally, the college offers a wide array of associate’s degrees that meet the educational interests of traditional and non-traditional students in the region. With low tuition, robust financial aid, a commitment to the success of each student and a vibrant residence life program on three of our five campuses, Middle Georgia State promises an affordable, challenging, and rewarding college experience leading to degrees of proven quality. Our success is measured best by the accomplishments of our graduates in their chosen professions, as well as by the contributions they make to their communities.


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