Program Manager

Duke University
Closing date
Oct 22, 2021

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Administrative Jobs
Institutional & Business Affairs, Program Administration, Technology, Analysts & Programming

Job Details

Duke University Health System Network Services

Reports To: Director, Regional Partnerships

Accountable To: AVP, Business Development Director, Business Development,

VP Network Services


  • Experience in healthcare business development or strategic planning roles strongly preferred
  • Experience in health business initiatives including affiliations, joint ventures and other business arrangements strongly preferred
  • Excellent verbal, written and presentation skills required
  • Advanced expertise in use of Microsoft PowerPoint required
  • Demonstrated ability to develop collaborative working relationships with multiple constituents, at all levels within the organization including senior leadership
  • Analytics - synthesizing data, translating it in a useful way and presenting the information for use by senior leadership
  • Self-directed, ability to organize oneself
  • Demonstrated ability to manage a variety of projects and tasks simultaneously and balance competing deadlines


The Business Development Program Manager is responsible for managing projects for Duke Health business initiatives including affiliations, joint ventures and other business arrangements [“Business Transaction(s)”]. This role will work collaboratively with the AVP and director(s) of business development to advance departmental efforts through:

  • Leading business case development and work streams associated with transaction execution in collaboration with departmental staff
  • Managing due diligence process which includes responsibility for: facilitating and organizing the receipt of all due diligence documentation (i.e. using Duke Box or SmartSheet); working with Duke legal counsel, other advisors and a variety of internal stakeholders to conduct a detailed review of the information; preparing reports on due diligence findings; communicating to internal stakeholders in order to gain buy-in around how to address findings and ensuring the business planning process and transaction negotiation strategy is properly informed
  • Facilitating post-transaction transition responsibilities in collaboration with health system clinical operations department(s) and/or 3rd party business partner(s) in order to ensure the business start-up is implemented as planned
  • Managing work steam initiatives including associated work group meetings and creation of supporting documentation (i.e. presentations, timelines, reports)
  • Conducting market research
  • Utilizing critical thinking skills to analyze, draw conclusions and present data for use by senior leadership
  • Recommending growth strategies and patient care access solutions for senior leadership consideration
  • Monitoring and tracking a pipeline of transaction opportunities that enhance access to services and promote Duke Health’s growth strategy

To achieve success, this position must establish effective communication channels internally and externally. This role collaborates and interfaces with internal and external business partners, often with the senior leadership of both. This role is responsible for interfacing with departments across Duke, including strategic planning, finance, clinical operations, facilities, human resources, legal, contracting, supply chain, information technology, risk management, and compliance.


Project Management

  • Manage multi-disciplinary work groups associated with the development and implementation of Business Transactions either independently or in cooperation with leadership
  • Lead through influence to ensure effective, efficient and customer focused execution of work group assignment(s)
  • Manage logistics for multi-disciplinary Business Transaction work groups such as determining work group membership, setting meeting objectives and priorities, reserving conference facilities and any IT support, leading the meeting either independently or in cooperation with leadership
  • Create and manage meeting materials including, agendas, presentations, project planning spreadsheets, Gantt charts, meeting minutes, and reports for leadership and project teams
  • Manage due diligence processes by working with external and internal parties to collect, track and review data and documentation
  • Oversee applicable due diligence investigative efforts by ensuring detailed review of potential issues by Duke and/or 3rd party subject matter experts, develop a thorough understanding of the findings, prepare reports summarizing same, gain buy-in around how to address findings and ensuring the business planning process and transaction negotiation strategy is properly informed

Business Planning

  • Oversee market research and analysis that informs new program development, identification of business opportunities and evaluation of existing affiliate relationships; to include in part, health organization research as well as compilation and analysis of market information
  • Maintain a high awareness of market dynamics and the competitive landscape, and proactively use the information to make recommendations to leadership regarding strategic direction
  • Utilize critical thinking skills to synthesize data, translating it in a useful way and presenting the information for use by senior leadership; recommend strategic options and solutions around initiatives that enhance access to services
  • Participate in development of Network Services strategic plan and ongoing goal monitoring
  • Participate with senior leadership in drafting written business plans to include in part, guiding principles, goals, market / financial / risk assessments, operational imperatives, timelines and success factors
  • Responsible for the evaluation of new or alternative decision support and project management tools and/or systems
  • Serve as liaison with Duke Health business partners as it relates to business development initiatives

Presentation Production

  • Develop, produce and manage a library of PowerPoint presentations in support of initiatives across Network Services, working within and across multiple service lines
  • Responsible for creative direction and production of presentations across Network Services, including but not limited to business development efforts, strategic planning efforts, operational updates, pipeline updates, employee forums and marketing
  • Utilize design and Duke approved branding conventions to produce professional, executive level documentation that incorporates a variety of graphics, graphs, tables and text

Other Institutional and Divisional Support:

  • Participate in the Certificate of Need process which includes providing information about the Business Transaction and related strategic considerations, providing market information and reviewing/editing CON content
  • Interface with Strategic Planning department to discuss project progress, priorities and alignment with Network Services strategic initiatives; supervise efforts and share information with Network Services leadership as applicable
  • Other duties related to Duke Health business development initiatives as assigned

Preferred Qualifications:

Education: Bachelor’s degree in a business field. Master’s degree highly preferred.

Experience: Work requires 3-4 years of related experience. Business development/healthcare transaction experience preferred. A Master’s degree can substitute for two years of experience.


  • Project management experience with increasingly complex responsibilities
  • Excellent verbal and written skills
  • Superior attention to detail
  • Analytics - synthesizing data, translating it in a useful way and presenting the information for use by senior leadership
  • Self-directed, ability to organize oneself
  • Demonstrated ability to manage a variety of projects and tasks simultaneously and balance competing deadlines
  • Demonstrated ability to develop collaborative working relationships with multiple constituents, at all levels within the organization
  • Demonstrated ability to work well in a team-oriented environment
  • Proficient in use of Microsoft Office Word and Excel
  • Demonstrated expertise in use of Microsoft PowerPoint
  • Proficient in use of project management software tools
  • Knowledge of the local NC healthcare market is preferred
  • Ability to use graphics software or SmartSheet software a plus


  • Ability to travel to affiliated sites (mainly within 4-hour drive or short flights on small planes, some regional and overnight travel may be required)
  • Physical abilities to complete job duties under prescribed environmental and working conditions

Required Qualifications at this Level


Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.


Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience.


Degrees, Licensure, and/or Certification


Knowledge, Skills, and Abilities

Supervision Budget Projections Analyze Trends Customer Service

Distinguishing Characteristics of this Level


Job Code: 00005087 PROGRAM MANAGER
Job Level: G2

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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