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Application Analyst II-Duke Health Technology Systems-Full Time-DHTS-Durham

Employer
Duke University
Location
DIGITAL STRATEGY OFFICE

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Administrative Jobs
Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job Description

The Maestro Care (MC) MyChart analyst works across three distinct yet interrelated products, Community Connect, MyChart, & EpicCare Link, to deliver a comprehensive and streamlined experience to Duke University Health System (DUHS) patients and community provider partners as they daily interact with us on their healthcare needs. The successful analyst in this role is responsible for application build, test and validation, product deployment and daily operational maintenance. The team works cross functionally with other MC application teams in turn ensuring the overall function of the DUHS Electronic Health Record (EHR). In this role, teamwork, collaboration, and drive are essential. Prospective applicants can find greater detail on each product at www.epic.com.

Work Performed

Level 1

  • Provides systems support, including troubleshooting, software configuration, and testing
  • Ensures the security of technology solutions as guided by Team and Technical Leads
  • Participates in the planning and delivery of customer training sessions on system use and application enhancements (new functionality) or revisions
  • Completes moderately complex application build tasks and assists with large and/or complex projects under the guidance of Team and Technical Leads
  • Updates system, operational and department documentation
  • Monitors the incident management queue completing break/fix, maintenance, and system enhancement requests as assigned and prioritized by manager; maintains excellent communications (timely, clear & concise, accurate) with customers keeping them apprised of request status
  • Recommends areas for process improvement
  • Adheres to organizational policies and procedures and follows all change control processes defined within Maestro Care
  • Performs other related duties incidental to the work described herein

Level 2

In addition to the duties described for Level 1, the Level 2 analyst will:

  • Liase between MyChart and other Maestro Care application teams to ensure the smooth deployment and functioning of supported application; consults with Epic Technical Service support as warranted
  • Assist in the build and execution of other MC application teams where those applications intersect with MyChart. Build support includes consultation and interpretation of clinical workflow, application build to support desired functionality, test, validation, ushering through change process to deployment, and other tasks
  • Advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, telephonic, and other training modalities
  • Serve in the capacity of MC MyChart application expert for core application functionality
  • Assist in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care EHR
  • Develop and maintain test plans for new features ahead of planned eleases
  • Provide both business and after hours on-call support for issues pertaining to production as assigned
  • Works closely with MC report writering teams to ensure accurate completion assigned operational and regulatory reporting needs

Skills:

LEVEL 1: outstanding customer service, strong ability for critical thought, statistical reporting, Data coding - general data analysis and trending, excellent oral and written communication skills, foundational understanding of core application configuration, user technical support/training, ability to translate business process into a technical solution

LEVEL 2: In addition to the KSAs described for the Level 1, the Level 2 application analyst will demonstrate: foundational knowledge of project management to manage deliverables, design specifications for information systems Implementation of information systems, maintenance of information systems, quality assurance (may be required), adult learning and training methods (may be required)

Position requires Epic proficiency and/or certification in a relevant Epic application module. If candidate is not certified at time of employment certification must be obtained within an stated timeframe as agreed upon and documented with manager but generally within the first six (6) months at most.

Minimum Qualifications

Education

Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.

LICENSE/CERTIFICATION:

LEVEL 1: If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels.

LEVEL 2: In addition to the requirements described for the Level 1, the Level 2 requires: Certification in an area of application support of a technical or support nature preferred.

LEVEL 3: In addition to the requirements described for the Level 2, the Level 3 requires: Certification in an area of application support of a technical or support nature strongly preferred.

Experience

Level 1 - No experience required beyond the minimum education (or equivalency) requirement.

Level 2 - Three years of related experience is required.

Level 3 - Five years of related experience is required.

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Organization

Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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