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Student: STEPS Fix It Call Center Operator 2nd shift

Employer
University of Kentucky
Location
Lexington, KY
Closing date
Jun 28, 2021
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Job Details

Job Title:

Student: STEPS Fix It Call Center Operator 2nd shift

Requisition Number:

SE02846

Department Name:

3J5SE: Student Employment

Work Location:

Lexington, KY

On Campus/Off Campus:

Off Campus

Salary Range:

$14.04 + shift differentials

Type of Position:

Student

Position Time Status :

Part-Time

Hours per Week:

Sun, Mon, Tues and every other Wednesday 3pm-11pm, holidays and other shifts as needed.

Job Summary:

You must be a current UK student to apply for this position.

Under direct supervision of the Operations Supervisor, this position is responsible for 24 – 7 coverage for maintenance requests and key security within the Fixit Housing Call Center. These job orders come in via email, text, SAP portal and telephone call that is recorded from residents that live in University residence halls and Family and Graduate apartments. Accept telephone call requests and electronic job orders and enter them into SAP. Monitor job ticket flow by opening, closing, editing and reporting discrepancies to management. Dispatch maintenance, custodial and other staff as needed in response to received requests. Distribute and secure all keys within the residence halls and apartments. Monitor security cameras for functionality and report any potential security issues to appropriate personnel. Run reports, resolve customer complaints and other duties as assigned by management

Skills / Knowledge / Abilities:

Physical Requirements:

  • Requires sitting in front of a computer for long periods of time.

Required Skills:
  • Must be able to follow written and verbal procedures with attention to detail.
  • Must be able to recognize, react, and follow defined emergency procedures, and to quickly communicate with supervisory personnel when unforeseen emergencies emerge to prevent loss of life or damage to University assets.
  • Must be able to work independently, think critically and prioritize work based on emergency situations.
  • Use of general office equipment, multiline phone systems, Microsoft software applications and typing skills.
  • Must be customer service oriented.

Deadline to Apply:

06/26/2021

University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Anticipated Start Date:

06/07/2021

Organization

Fast Facts

Location: Lexington, Ky.
Founded: 1865
Endowment: $1.1 billion
Budget: $3.5 billion
Research Grants and Contracts Awarded: $316.5 million
Library Holdings: 4.3 million volumes
Enrollment: 30,76
President: Dr. Eli Capilouto
Provost: Dr. David W. Blackwell
Executive Vice President for Finance and Administration: Dr. Eric Monday
Executive Vice President for Research: Dr. Lisa A. Cassis
Executive Vice President for Health Affairs: Dr. Mark F. Newman

About the University

Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.

Mission

The University of Kentucky is a public, land grant university dedicated to improving people's lives through excellence in education, research and creative work, service, and health care. As Kentucky's flagship institution, the University plays a critical leadership role by promoting diversity, inclusion, economic development, and human well-being.

Our Guiding Principles

The University is driven by the promise it has made to Kentucky, one that honors its land-grant mission and a heritage honed through 150 years of service to the Commonwealth of Kentucky. Six principles guide our efforts. They are: creating a vibrant undergraduate learning community, advancing a high-quality graduate and professional education portfolio, cultivating a robust research environment, developing a strong and sustainable UK infrastructure, fostering a positive work environment for faculty and staff, and ensuring a meaningful impact on the Commonwealth and the community.

Employment/Benefits

As Central Kentucky's largest employer, the University of Kentucky supports the recruitment and retention of unparalleled talent - individuals who inspire learning, teaching, service and healing through innovation in work solutions, initiatives, policies and programs. Impressive benefits at the University include an excellent retirement package, with an employer match that doubles the employee's contribution, a dynamic work-life program to assist employees in balancing their work with their personal lives, a wellness program to protect, maintain and promote the health of employees, and a strategic plan that nurtures diversity of thought, culture, gender and ethnicity. For more information regarding benefits, visit http://www.uky.edu/hr/benefits.

Research

In fiscal year 2016, the University of Kentucky was awarded $316.5 million in external grants and contracts. UK is one of only eight universities across the country with the full range of undergraduate, graduate, professional and medical programs on one contiguous campus, leading to groundbreaking discoveries and unique cross-disciplinary research and scholarship. Moreover, UK is currently one of only 22 public institutions with a trifecta of federal designations of excellence in research: for aging, in cancer and in translational science. A new $265 million research facility, due to open in 2018, will bring together clinicians, scientists and scholars from across UK’s campus to reduce health gaps in Kentucky. These health gaps include cancer, cardiovascular disease & stroke, diabetes & obesity, substance abuse, and neuroscience & aging.

Research at UK is a dynamic enterprise encompassing both traditional scholarship and emerging technologies. UK is one of eight universities in the U.S. that has well-established programs in agriculture, engineering, medicine and pharmacy on a single campus, leading to groundbreaking discoveries and unique interdisciplinary collaboration.

In 2013, the UK Markey Cancer Center announced its designation as a National Cancer Center by the National Cancer Institute. This designation places UK among an elite group of 22 research universities that can boast the "Triple Crown" of federal research awards: NCI designation, the Clinical Translational Sciences Award, and a federally supported Alzheimer's Disease Center.

UK HealthCare

UK HealthCare has strategically developed an incredible capacity to serve the Commonwealth through its state-of-the-art patient care pavilion and emergency rooms, advanced biomedical and biological research, and a network of affiliate health care agencies throughout Kentucky. Passion for people and a vision for the "medical campus of the future" have inspired leading physicians and researchers from across the United States to join UK. Their research agenda is balanced with outreach to affiliated and partner hospitals, so Kentucky families can receive high-quality health care at home and travel to Lexington for only the most advanced, complex medical care and procedures.

Living in the Bluegrass

Ranked as one of the nation's best places to live and work, Lexington offers many diverse educational, cultural and commercial opportunities. With a population of more than 314,000 people, Lexington supports cultural attractions such as opera, ballet, theater and musical events. Surrounded by rolling hills and horse farms, the Bluegrass Region is known for its natural beauty. For more information: http://www.uky.edu/hr/employment/working-uk/life-in-lexington.

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