Associate Director, Admission CRM & Systems Management
- Employer
- University of Rhode Island
- Location
- Kingston, RI
View more
- Administrative Jobs
- Institutional & Business Affairs, Admissions & Enrollment, Technology, Analysts & Programming
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
SF01063
Job Title:Associate Director, Admission CRM & Systems Management
Position Number:107314
FTE:1.00
FLSA:Exempt
Position Type:Professional Staff
Union:Non-Union Non-Classified Staff
Pay Grade Level:14
Pay Grade Range:Salary commensurate with education and experience.
Status :Calendar Year, Full-time, Permanent
Department:Undergraduate Admission
Contact(s):Please note: Applications must be submitted directly online only at: https://jobs.uri.edu.
Campus Location:Kingston
Grant Funded:No
Job Description Summary:APPLICATION DEADLINE: The search will remain open until the position has been filled. First consideration will be given to applications received by June 17, 2021. Second consideration may be given to applications received by July 8, 2021. Applications received subsequent to second consideration date (July 8, 2021) may not be given full consideration.
BASIC FUNCTION:
Serve on the Admission Leadership Team as the primary point of contact for Admission staff and others throughout the University to provide support for all things related to our current CRM, Technolutions Slate and other admission-related technology. Responsible for building, maintaining, and updating all areas of the CRM to support the recruitment, application review, yield, and enrollment of undergraduate students. Maintain the Slate system throughout the admission cycle from prospect to enrollment, including the management of user security, support for applicant and portal/web functions, the creation of reports and documentation, and training for users/staff. Utilizing the Slate CRM system, provide correct and actionable information to Admission staff in a timely fashion. Responsible for ensuring the seamless flow of data between Slate and PeopleSoft through close collaboration with the IT staff and working collaboratively with departments throughout the University to manage, administer, and deploy Slate. Serve on a team to expand Slate’s use into other University operations. Most notably, consult/assist with the Graduate School to launch SLATE Graduate-School wide, and support URI Online’s growth and use of SLATE. As needed, support University in emerging/emergency needs (i.e., COVID) where SLATE can be used to support communication and event efforts.
Duties and Responsibilities:ESSENTIAL DUTIES AND RESPONSIBILITIES:
Move the Office of Admission forward with full utilization and implementation of features in Slate, and develop solutions involving process design, data information and architecture, and policy and procedural change.
Manage the importing, exporting, and updating of all student data in Slate and ensure the accuracy and consistency of data within Slate, PeopleSoft, and other systems (including document imaging software).
Assist the Dean and admission leadership team in maintaining a consistent “brand” voice, maximizing marketing effectiveness, and helping to ensure attainment of annual enrollment goals.
Through SLATE, support all efforts of the Office of Admission team, including but not limited to travel, events, communication (electronic and print), application management, admission reading, and decision letters.
Build and update all Slate-hosted applications and forms.
Maximize efficiency and accuracy with application review, scholarship programming and assignment (in conjunction with the VP for Enrollment Management), and decision release using Slate’s capabilities.
Assist with event management in Slate.
Implement Slate tools that enable the admission staff to manage their territories effectively, efficiently, and strategically.
Serve as the point of contact for individual Slate questions.
Lead staff in system testing and updates.
With the department Senior Information Technologist, manage queries and create reports for the purpose of measuring, analyzing, and assessing admission data and results.
Develop intuitive interface designs for end-users, training staff on use and maximization of Slate functionality, and leading on-going training and professional development of users.
In conjunction with the Admission Leadership Team, recommend strategies and plans to address opportunities and gaps in the enrollment funnel with the aim of increasing inquiries and converting more of these to applications, and ultimately to enrolled students.
Manage the loading of data into URI systems, e.g., inquiries, name lists, test scores, etc.
Work closely with IT staff at URI to ensure proper maintenance of admission-related technological systems.
Partner with the Office of Financial Aid to ensure accurate and efficient flow of applicant data.
Streamline processes, document workflows, and find opportunities for operational efficiencies within and between departments across the admission lifecycle.
Provide support as needed to URI’s Graduate School as they implement their instance of Slate and provide support as needed to URI Online. Serve on campus-wide steering team to explore the expansion of the use of Slate into other areas of the University.
Stay abreast of college admission trends and attend relevant professional development conferences.
Assist in mining relevant data from Slate for use in data-driven decision making.
OTHER DUTIES AND RESPONSIBILITIES:
Assist at all major recruitment events.
Perform other duties as requested.
LICENSES, TOOLS, AND EQUIPMENT:
CRM (Slate), word processing, database management, spreadsheet software, PeopleSoft, document imaging software (Perceptive).
Required Qualifications:REQUIRED:
1.Master’s degree.
2.Minimum of five years of full-time employment in a college admission office.
3.Minimum of three years of experience managing systems/CRM.
4.Demonstrated experience working with Technolutions Slate in a college office of admission.
5.Demonstrated strong interpersonal and verbal communication skills.
6.Demonstrated proficiency in written communication skills.
7.Demonstrated supervisory experience.
8.Demonstrated ability to work independently and as part of a team.
9.Demonstrated ability to work with diverse groups/populations.
Preferred Qualifications:PREFERRED:
1.Demonstrated experience working with PeopleSoft.
ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY ACCOMMODATE INDIVIDUALS WITH DISABILITIES.
Environmental Conditions:This position is not substantially exposed to adverse environmental conditions.
Posting Date:05/27/2021
Special Instructions to Applicants:Please attach the following 3 (PDF) documents to your online Employment Application:
(#1) Cover letter.
(#2) Resume.
(#3) “Other Document” – the names and contact information of three professional references (pdf doc).
Organization
The University of Rhode Island
Founded in 1892, this land and sea grant university is the flagship public research institution in Rhode Island, enrolling more than 14,500 undergraduate students and 2,000 graduate students.
Thinking big
URI is home to some of today’s leading innovators, discoverers, and creative problem solvers and is known regionally and worldwide for its big ideas and pioneering research in such areas as environmental studies, neuroscience, biotechnology and life sciences, engineering, marine sciences, forensic sciences, pharmaceuticals, behavioral sciences, and public health promotion. A strong core of traditional academic disciplines provides the foundation for all specialized, professional, and applied areas of study. The University receives about $60 million annually in federal funding for research across 87 undergraduate and 70 graduate degree programs.
Motivated students, engaged faculty
Nearly 23,000 students applied for fewer than 3,300 openings in the 2017 freshman class, which boasts an average grade point average of 3.54. The 17 to 1 student/faculty ratio allows for personal attention and rewarding teaching experiences. Approximately 87 percent of faculty hold terminal degrees. In 2018 URI produced two Fulbright Scholars, five Boren Scholars, a Truman Scholar, and was named a one of the country’s top Gilman scholar-producing schools. URI’s commitment to diversity is demonstrated through its student body, with 43 states and 65 nations represented and 20 percent of students identifying as persons of color, a 65 percent increase since 2008.
Four campuses, one community
URI’s main campus is located on 1,248 acres in rural Kingston, where the campus core — including a quadrangle surrounded by handsome granite buildings — is listed on the National Register of Historic Places. Six miles from Rhode Island’s beaches, this campus is conveniently situated along the Boston to New York corridor. The University’s renowned Graduate School of Oceanography is located at the 165-acre Narragansett Bay Campus. The Alan Shawn Feinstein College of Education and Professional Studies brings higher education to downtown Providence. Nearby, the 133,000-square-foot Rhode Island Nursing Education Center includes unparalleled simulation labs. The W. Alton Jones Campus — 2,300 acres of forests, lakes, and farmland in West Greenwich — provides a secluded setting for academic research, environmental education, business meetings and special events.
Investing in the future
Since 2007, the University has invested $607 million in campus capital projects, including: a $150 million engineering complex, due to open in 2019; Brookside, another new apartment-style residence hall, 2019; a Welcome Center, 2018; the Rhode Island Nursing Education Center, 2017; Beaupre Center for Chemical and Forensic Sciences, 2016; and Avedisian Hall, home to the College of Pharmacy, 2012.
Expertise on demand
The University is home to several centers of expertise that tackle some of society’s most vexing challenges. The George & Anne Ryan Institute for Neuroscience brings multi-disciplinary research to bear on devastating brain diseases, such as ALS and Alzheimer’s. The Digital Forensics and Cyber Security Center supports state, national, and international public welfare through education, research, training, and service. The Business Engagement Center is the “front door” through which industry taps into research and training opportunities and assistance with intellectual property or technology issues. The R.I. Food Center brings URI’s agricultural roots to the 21st century as a resource for farmers, consumers, retailers, and others across the food industry
- Telephone
- 401-874-1000
- Location
-
80 Lower College Road
North Kingston
Rhode Island
02881
US
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