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Fitness Center Sales Lead

Employer
University of Colorado Anschutz Medical Campus
Location
Denver, CO

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Administrative Jobs
Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution
Description
University of Colorado | CU Anschutz Medical Campus

Anschutz Health and Wellness Center

Fitness Center Sales Lead

Position #00760289– Requisition #21516

About the Anschutz Health and Wellness Center:

The Anschutz Health and Wellness Center resides within the School of Medicine at the University of Colorado Anschutz Medical Campus. The Anschutz Health and Wellness Center (AHWC) is an interdisciplinary center whose overarching goals are to have an impact on the campus while building towards sustainability. Either of these alone is insufficient. We strive to achieve both. Top researchers work side-by-side with clinicians to develop and deliver wellness and weight loss programs and work with patients, providers, students and trainees, employees, researchers to take these programs beyond the walls of the Center into communities. The mission of the Center is “to collaborate with campus partners to develop and deliver programs and services targeting physical activity, nutrition, and mental wellbeing that enhance the lives of people who come here.”

The vision of the Center is “a campus where wellness is a foundation of everything we do.” All endeavors at the Center are focused on this vision. An integrated approach with a shared philosophy is core to the development of the Center’s programs. These programs strive to involve every area of the business, including wellness clinic services, the fitness center, and the metabolic and demonstration kitchens. Without this integration, it is not possible to achieve the vision that catalyzed the development of the Center. The Center serves as a “learning lab” for creating a model of standard care for wellness centers that can be replicated and exported.

Job Summary:

This position supervises the Center sales team, which informs and sells: Fitness Center memberships, fitness ancillary services (personal training, group training, massage, etc.)  to parties interested in these services, matching the customer needs with the correct services.  Along with the sales staff, this position will be an active part of the day-to-day sales of services and will be primarily responsible for overseeing fitness membership sales.  This position ensures that sales staff are available during the Center’s prime business hours of 8 am-6 pm Monday-Sunday. As such, this individual will work a varied schedule that includes weekend and evening hours.

This position receives additional compensation as a part of an incentive plan.

Examples of Work Performed:

  • Actively participates in daily lead generation, follow-up, and sales for fitness memberships and ancillary services
  • Recruit, evaluate, schedule, address personnel items for sales staff
  • Standardize procedures and train sales staff on processes (e.g., touring the facility; setup of members, sales in the Point of Sale system, required forms, prospect tracking)
  • Works with marketing/communications on presentation material needed for new employee orientations or other presentations
  • Works with marketing/communications on-campus outreach and engagement to promote campus utilization of the Center
  • Works with marketing/communications and General Manager on promotions and service packages to attract sales leads for services in the Center
  • Assists General Manager with budget development
  • With the General Manager sets incentive pay goals for the sales team, tracks incentives, and provides to General Manager for approval of payout
  • With the General Manager sets retention goals for the sales team to limit member attrition
  • Provides required reporting of lead tracking, sales, cancellations, and other needed information as directed by the General Manager
  • Coordinates sales team in responding to inquiries via social media, phone, walk-in, and website and appropriate CRM integration
  • Facilitates the hand-off of leads to appropriate service lines (fitness, weight loss programs, clinic, etc.)
  • Represents the CCenter in its entirety to provide optimal customer service and options specific to the inquiry
  • Manages the sales team project management boards currently in Trello
Administrative duties as assignedThis description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

 

Salary and Benefits:

The salary range (or hiring range) for this position has been established at $44,760 - $49,368.  

This  position receives additional compensation as a part of an incentive plan

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.



Qualifications
Knowledge, Skills, and Abilities:

  • Ability to lead a highly productive sales team that can successfully convert leads into sales and at the same time providing clientele with services that match their needs
  • Ability to hit monthly goals as designated by the General Manager
  • Ability to stay highly organized and ensure the same of the sales team
  • Ability to work independently to achieve goals
  • Ability to train others effectively
  • Ability to set priorities in a fast-paced environment
  • Knowledge and passion for fitness and wellness
  • Ability to keep current with industry trends in sales and packaging techniques to attract members using creative avenues
  • A focus on customer service
  • Enthusiasm for sales in a health and wellness center with good knowledge of the industry
  • Ability to follow and comply with University and Center policies and procedures
  • Effective communicator with clientele and staff, both verbal and written
Minimum Requirements:

  • Three years of experience in an occupational field related to the work assigned to the position
Appropriate education will substitute for the required experience on a year-for-year basis

Preferred Qualifications:

  • Experience with Point of Sale systems
  • A bachelor’s degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution
  • One year prior supervisory or team lead experience in fitness membership/services
  • Previous customer service experience in a Fitness Center associated with Higher Education
Experience with CSI Spectrum Point of Sale software and/or Club Automation software



Job Category: Professional Support Services
Primary Location: Aurora
Schedule: Full-time
Posting Date: May 27, 2021
Unposting Date: Ongoing

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