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Temp Help Desk Technician

Employer
San Jose/Evergreen Community College District
Location
San Jose
Closing date
Jul 3, 2021

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Administrative Jobs
Academic Affairs, Research Staff & Technicians, Technology, IT Support & Training
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Job Details


The San Jose - Evergreen Community College District is currently recruiting a Help Desk Technician. This is a temporary assignment during peak periods (Spring and Fall semester) through 10/31/2021 with the possibility of extension. Hourly pay is $27.71. Working hours are Monday – Friday, 8:30 AM – 5:30 PM. Position will be located at District Office, 40 S Market Street San Jose 95113.
Duties and Responsibilities/Specific to Position:
Under the direction of the Helpdesk and Reprographics Supervisor, perform a variety of technical and skilled tasks in the Help Desk operation; respond to and assist in the diagnosis of problems through interactions with users including problem recognition, research, documentation, troubleshooting and resolution of problems

KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
1. Principles of technical troubleshooting and problem solving.
2. Principles of networking and computer functionality.
3. Computer hardware systems, printers, software applications such as Microsoft used in college operations.
4. Working knowledge of help desk software, databases and control of remote computers.
5. Principles of training, support, and services to end-users.
6. Principles of customer service.
7. Principles of providing guidance to others.

ABILITY TO:
1. Operate computer systems and related peripheral equipment.
2. Communicate clearly and concisely both orally and in writing.
3. Respond to inquiries in a courteous, tactful manner.
4. Establish and maintain cooperative and effective working relationships with others.
5. Work together in a team environment.
6. Multitask, prioritize and meet task timelines.
7. Work with attention to detail and independently with minimum supervision.
Education and Experience:
1. Associate's degree in Computer Science or related field.
2. Two years of experience increasingly responsible experience performing help desk operation function or related activities.
3. Demonstrated sensitivity, knowledge, and understanding of the diverse academic, socioeconomic, gender, cultural, disability, and ethnic backgrounds of the individuals we serve and sensitivity to and knowledge and understanding of groups historically underrepresented, and groups who may have experienced discrimination.

Interested applicants should apply to our Classified Short-Term Temporary Hourly Applicant Pool @ http://sjeccd.peopleadmin.com/postings/1774

For consideration, please submit a District application, cover letter, resume and copy of your transcripts by Thursday, July 1st, 2021 at 5:00 PM






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Organization

With student learning as its primary focus, the San José/Evergreen Community College District provides continuous access to a wide range of comprehensive and flexible post-secondary academic and occupational programs that prepare Silicon Valley residents of all ages for balanced and productive lives and successful careers. To reach these educational goals, the district provides the appropriate support services to meet the needs of an increasingly diverse student population.

In fulfilling this mission, the district assists students in achieving their educational and employment goals including, but not limited to, lower-division transfer and general education, two-year college degrees, certificates, distance learning opportunities, basic skills instruction, English as a Second Language, economic development, adult non-credit courses, targeted career training, and community services courses.

Human Resources

Human Resources serves those individuals dedicated to providing educational opportunities and critical support services to the students from our communities.  Our role is to attract the very best for our students to ensure that staff, faculty and administrators are skilled in their profession, sensitive to students needs and welcoming to all who come to San Jose-Evergreen Community College District.

Human Resources is to safe guard the interests of the District and promote the professional growth, health and well-being of all its employees. The Human Resources Services Group provides direct service and support to individual employees.  We work together with our partners at the colleges and district –wide operations to develop initiatives that foster the continuous development of our workforce.

The employees are the foundation upon which this District realizes the values it upholds through the dedication, leadership and understanding demonstrated by our faculty and staff.

San José/Evergreen Community College District is for the professional who is committed to equity and excellence, and attracted to a work environment dedicated to student success.  We welcome you to our community.

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