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Customer Support Specialist (25673)

Employer
University of Central Oklahoma
Location
UCO Downtown - Oklahoma City, OK, 73102

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Job Details

Job DetailsLevel ExperiencedJob Location UCO Downtown - Oklahoma City, OKPosition Type StaffEducation Level 4 Year DegreeSalary Range $33,217.60 - $33,217.60 Salary/yearDescription Hours per Week:

40 hours per week

College/Department Overview:

LX Studio is based at the University of Central Oklahoma’s newly renovated facility in downtown OKC that offers advanced technology and customizable classroom, training, and meeting space for academic programs and corporate clients. We are the only agency of its kind in the United States and believe learning is the catalyst for a better world. Our team of learning experts, powered by our industry-leading tools, provides an exclusive suite of custom solutions to effectively implement world-class learning experiences that reimagine an organization’s strategy, content, delivery, and results.

Scope/Supervision:

Reports to Administrative Specialist III

Assists in guiding and training student employees.

Position Overview:

The Customer Support Specialist, also referred to as Techceptionist, assists students, faculty, staff, clients, and guests in supporting the classrooms, labs, meeting spaces, and department during the day and evening hours. Primary duty includes greeting visitors and promptly respond to any issues with the facility, technology, and service. Duties may include preparing classrooms and meeting spaces to the customized or requested preferences. Excellent customer service and communication skills are a must!

The Techceptionist supports LX Studio’s reputation that offers excellent customer support for all activities at the downtown OKC locations as well as our online presence.

Department Specific Essential Job Functions:

  • Provide excellent customer service to students, faculty, staff, clients, and guests, including identifying their needs to help them use the facility, classroom, and technology to fit their needs.
  • Provides immediate on-site support to students, faculty, staff, business incubators, clients, and guests.
  • In collaboration with the department management team, identifies and resolves customer service needs and monitors user feedback.
  • Communicates day-to-day reception updates to Techceptionist support staff.
  • Collects feedback from students, faculty, staff, clients, and guests. Prepares reports, spreadsheets, and presentations of results.
  • Provide basic technical support for instructors in classroom settings.
  • Provide basic troubleshooting of any technology issues.
  • Assists with departmental operations.
  • Assists in descriptive, exploratory or experimental research, data collection, data management, data analysis, and create reports and spreadsheets.
  • Updates website content.
  • May be on-call contact for on-duty Techceptionists for troubleshooting IT and facility usage issues/concerns.
  • May work nights or weekends when needed.
  • Must be accountable and responsible to LX Studio.
  • Performs administrative tasks as directed by supervisor.
  • Performs other duties as assigned.

Qualifications Qualifications/Knowledge/Experience Required:

  • Requires a bachelor's degree in general education and one-year relevant experience in the field or, if no degree, 5+ years of relevant work experience in this field that provide knowledge of and exposure to fundamental theories, principles, and concepts.
  • Ability to effectively operate in an entrepreneurial environment.
  • Windows operating systems knowledge.
  • Literate in computer usage and word processing, including, but not limited to, MSWord and MSExcel.
  • Perform administrative or manual tasks.

Responsibilities/Skills/Competencies:

  • Ability to work well with others and foster positive working relationships.
  • Maintain a positive and professional customer service-oriented attitude.
  • Continually updates skills and knowledge relative to the position and the technology industry.
  • Ability to analyze, evaluate, and solve problems.
  • Must be self-motivated, detail-oriented, and continually strives to provide excellent support.
  • Ability to learn software and operating environments quickly and thoroughly.
  • Experience with web conferencing programs such as Zoom, Webex, and Microsoft Teams.
  • Excellent communication, interpersonal, and public relations skills.

Physical Requirements and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work environment: Requires valid driver's license; multiple physical job reporting sites. Primarily indoors and sedentary.

Organization

The University of Central Oklahoma prepares future leaders in an opportunity-rich environment, ideally located in the Oklahoma City metropolitan area. Central offers an innovative learning community to its more than 17,000 students, where teaching comes first, a commitment seeded in the university's roots as a teaching college. Students at Central develop personal relationships with more than 450 full-time faculty, 450 adjunct faculty and over 850 staff, like 2008 U.S. Professor of the Year, Dr. Wei Chen, who are committed to transforming lives.

With 117 undergraduate majors and 59 graduate programs, Central is a smart investment for students dedicated to their future success. Notable academic programs include Forensic Science, Music Theatre, Mass Communications, Accounting, the region's only accredited Professional Golf Management program, Jazz Studies and the Academy of Contemporary Music at UCO, located in downtown Oklahoma City's Bricktown district.

Central's appealing 210-acre campus is on track to become a certified botanical garden, offering both a pleasing learning and living environment and a source of pride for students, employees and alumni. In fact, Central is ranked among the top universities nationally in residence life and as one of the top universities to work for by the "Chronicle of Higher Education." Central is also an official U.S. Olympic and Paralympic Training Site, and hosted the 2010 World Sitting Volleyball Championships on campus.   Founded in 1890, Central is the state's first public institution of higher learning, and continues to cultivate creativity and innovation in every corner of campus, bringing to life its core values of Character, Community and Civility each day.

Check out the - UCO Virtual Tour!

MISSION

The University of Central Oklahoma (UCO) exists to help students learn by providing transformative education experiences to students so that they may become productive, creative, ethical and engaged citizens and leaders serving our global community. UCO contributes to the intellectual, cultural, economic and social advancement of the communities and individuals it serves.

VISION

UCO will become one of the Top 10 metropolitan universities of our kind in the United States by providing a transformative education as well as development experiences that help learners achieve their highest level of leadership potential.

CALL TO ACTION

The University of Central Oklahoma transforms each student by focusing our resources on the Central Six tenets of transformative learning. 

All students will be transformed with:

  • Discipline Knowledge
  • Leadership
  • Research, Scholarly and Creative Activities
  • Service Learning and Civic Engagement
  • Global and Cultural Competencies
  • Health and Wellness

Transformative learning is a holistic process that places students at the center of their own active and reflective learning experience.

About Edmond/Oklahoma City Metro

The University of Central Oklahoma is located in Edmond, a part of the growing, thriving Oklahoma City metropolitan area. At Central, our students, faculty and staff get the best of both worlds - the "small town" feel of Edmond, with the big city excitement of the Oklahoma City metro. Both the Edmond and the Oklahoma City metro consistently rank nationally among the safest, most affordable and most exciting places to live. In fact, Edmond recently ranked among the best places to live in the nation by Money Magazine and Family Circle magazine, and Oklahoma City ranked sixth in the nation for the "Best Places for Young Adults" by Portfolio.com. From year-round arts, music and theater offering, to exciting sporting events like the NBA's Oklahoma City Thunder, to first class shopping, dining and more, Edmond and the Oklahoma City metro offer a diverse, active, culturally enriched lifestyle that's on the move to even bigger and better opportunities.

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