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ServiceNow Developer-Duke Health Technology Systems-Full Time-DHTS-Durham

Employer
Duke University
Location
DHTS ADMINISTRATION - SERVICE NOW

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Administrative Jobs
Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Primary role:
This person in this role will be responsible for the development, maintenance, and operations of the ServiceNow platform for Duke University Health System and Duke University. The preferred candidate should be a skilled, experienced Developer and ideally have experience with ServiceNow operations, configuration, and customization. The preferred candidate should be experienced in working in a diverse development environment supporting an enterprise application. The preferred candidate would also have experience in Agile development methodologies.

Essential tasks/responsibilities:

  • Ensure smooth and top-quality delivery of projects in collaboration with project manager and the project team.
  • Participate in the full software development life cycle: Analysis, Design, Development, Testing, Documentation, Training and Operational Support.
  • Ensures project scope and objectives are accomplished within the prescribed time frame and funding parameters.
  • Insight on functional and non-functional requirements related to technical delivery of the project.
  • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming
  • Develop and document best practice approaches and reusable assets.
  • Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test.
  • Document and follow established processes for both Operational and Agile/Project development work.
  • Perform system and application configuration and management.
  • Provide customer support of tickets assigned to the ServiceNow team.
  • Ensure smooth flow and support of high/critical tickets both during and after normal work hours.
  • Troubleshoot and resolve hardware and software problems.
  • Use SCRUM/Agile development methodologies
  • Proven success in on development projects at an enterprise level
  • Knowledge and understanding of software architecture principles as applies to solutions and application architectures, specifically for portals, web sites and systems integration projects.

In addition to above, a ServiceNow Developer will

  • Support all Agile/Scrum ceremonies including Grooming, Scrum, Release/Sprint planning, Demo and Retrospective etc. and follow-up on action items from these meetings.
  • Multi-tasking skills to effectively balance Releases and Maintenance activities, managing ticket queues and meetings
  • Conduct Analyses for the adoption of new ServiceNow modules
  • Serve as a resource for staff, fielding questions and educating on best practice.
  • Proactively apprise management of emerging technical issues that may require attention.
  • Keep abreast of IT industry trends and best practices.
  • Ensure compliance with set Policies, Procedures and Standards

Education:
Bachelor's degree in a related field or equivalent experience preferred.


LICENSURE/CERTIFICATION:
None required. Preferred certification in development technologies, as appropriate for the position.

Experience Preferred:
The preferred candidate will have up to five years of directly related IT experience and up to 2 years of ServiceNow experience.

  • Relational database expertise such as Oracle, MS Sql Server, etc. preferred
  • Service Oriented architecture and web services integration (SOAP, WSDL, REST) preferred
  • AJAX, JavaScript preferred
  • XML, XSLT preferred
  • Integration (interfacing) of enterprise software systems preferred
  • UI/UX design, Angular JS, HTML, CSS, Bootstrap, JSON, JQuery preferred

The following certifications are strongly preferred:

  • Agile / SCRUM experience, preferably acting in capacity as a SCRUM participant or SRUM master
  • ITIL V3 Foundation Certification preferred
  • ServiceNow System Administrator Certification preferred
  • ServiceNow Implementation Specialist Certification preferred

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Organization

Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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